Support Team Lead
Fluent Trade Technologies
Date: 1 week ago
City: Manila
Contract type: Full time
Support Team Lead
Description
Fluent Technologies is a leading system integrator & hosting provider specializing in the delivery of ultra low-latency strategy and market data solutions for the Financial Industry.
Please visit us at www.fluenttech.net
Support Team Leader job description
Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5 + support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.
The team will:
The Team leader will:
Desired Skills & Experience
Advantage
Fluent Technologies is a leading system integrator & hosting provider specializing in the delivery of ultra low-latency strategy and market data solutions for the Financial Industry.
Please visit us at www.fluenttech.net
Support Team Leader job description
Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5 + support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.
The team will:
- Monitor an operational financial system
- Interact with customers in the US/EU/Asia as tier-2/3 support
- Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
- Perform configuration modifications, Documenting troubleshooting and problem resolution steps
The Team leader will:
- Create and enforce procedures and methodology
- Create and use KPIs and reports
- Manage the team's work (tasks, response times, shifts etc)
- Do some hands-on work, and a few shifts
- Work closely with customers and R&D
Desired Skills & Experience
- Experience of 4+ years in Managing a support team for a back-end software
- Linux knowledge: analyze logs , regexp, processes
- Experience as a support Engineer for production environments
- Excellent English
Advantage
- Basic SQL
- Financial background: FIX protocol, FX trading,
- Scripting: one of bash, python, Perl, Cshell
- Basic Network knowledge, telnet, TCP/IP
- Experience with ServiceNow
- Experience with Jira, Jenkins
- Experience with SVN
- Experience with C++
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