US Healthcare Training Specialist - PH (Remote)

Overview:

Snapscale is seeking a seasoned U.S. Healthcare Training Specialist to educate clinic teams on scheduling workflows, patient check-in and flow procedures, appointment changes, billing and invoicing processes, payment reconciliation, and insurance compliance. This role will also assist with prior authorization submissions, act as a day-to-day support resource for staff questions and issue resolution, deliver ongoing EMR and practice-management system training, and reinforce standardized operational practices as workflows evolve. The ultimate objective is to create consistent processes across all clinic sites and ensure uniform adherence to established protocols.

Responsibilities:

• Develop and deliver training programs covering patient registration, insurance verification, prior authorizations, billing, and collections.
• Lead onboarding, continuous education, and process-related training for healthcare staff.
• Provide hands-on instruction and coordinate training efforts across multiple departments.
• Revise training materials in response to policy updates or changes in clinic's requirements.
• Organize training schedules, manage resources, and offer feedback on staff performance.
• Collaborate with clinical leadership to create training content and drive process-improvement initiatives.
  
  

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development
• Fun and supportive working environment
  
  

Requirements:

Core Technical Expertise:

• EMR/practice management proficiency
• Scheduling workflow knowledge
• Billing, collections, and reconciliation skills
• Insurance and prior authorization understanding
  
  

Training & Support:

• Staff training, onboarding, and continuing education
• Cross-department training coordination
• Creation and updating of training materials
• Daily troubleshooting and workflow support
  
  

Professional Skills:

• Strong communication abilities
• HIPAA awareness and professional conduct
• Collaboration on process improvement