Urgent! Operations Assistant Manager - 2 weeks immersion to Greece

We're Hiring: Operations Assistant Manager!

We are seeking an organized and proactive Operations Assistant Manager to join our team in Pasig, Philippines. The ideal candidate will have at least 1 year of experience in operations management, demonstrating strong leadership skills and a commitment to excellence. This role offers a unique opportunity for a 2-week immersion in Greece to enhance your operational knowledge and skills.

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
  
  

Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.

Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility

Location: Pasig, Philippines

Work Mode: Work From Office

Role: Operations Assistant Manager

What You'll Do

Assist in coordinating daily operations and ensuring efficiency

Monitor performance metrics and implement improvements

Collaborate with cross-functional teams to achieve business objectives

Assist in project management and resource allocation

Prepare reports on operational efficiency and suggest strategic initiatives

Participate in the 2-week immersion program in Greece for hands-on experience

What We’re Looking For

At least 1 year of experience in operations or related field

Strong analytical skills with attention to detail

Excellent communication and interpersonal abilities

Ability to work independently as well as part of a team

Proficiency in MS Office Suite; familiarity with project management tools is a plus

Ready to take the next step in your career? Apply now and embark on this exciting journey with us!