Urgent | Manager | Onsite

TASQ Staffing Solutions


Date: 3 weeks ago
City: Pasay
Contract type: Full time
Job Description:

  • Provide ground level assessment and recommendations on processes with respect to process re-engineering
  • Extensive interaction with business users, senior management and IT personnel
  • Lead client engagements, ensuring consistent service delivery
  • Create account strategies to maximize client satisfaction, business impact, employee engagement and human capital development
  • Conduct quarterly and annual appraisals for Assistant Managers / Lead Assistant Managers (LAMs) based on evaluation of metrics performance and of non-metrics based parameters; and develop corresponding action plans. Provide periodic feedback and coaching


Requirements:

  • Minimum 15 years of education with a graduation degree/diploma or equivalent
  • Minimum three years of relevant work experience


Skills:

  • Demonstrate experience and capability to manage projects independently
  • Strong people management and leadership skills
  • Capability to conduct an appraisal discussion and assess different levels of performance and potential
  • Excellent written and verbal communications skills
  • Appreciation of the domain needs of the process and its key drivers
  • Reasonable level of business perspective regarding the internal functioning of BPO (business process outsourcing) and Suppliers organization
  • Good networking capability and client facing skills

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