Urgent Hiring for Travel Sales Specialist | Cebu

PRINCIPAL RESPONSIBILITIES:

• Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
• Equipped to handle all general reservations and deal with changes to all reservations
• Process refunds to passengers and answer general travel reservation queries
• Handle mileage plus reservations and queries
• Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
• Ensure accurate documentation of customer profiles/reservations
• Handle customer complaints and provide first time resolution
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

QUALIFICATIONS:

• Senior High School graduate OR Completed 2 years/4 semesters in college (in 1 course and no back subjects) OR College graduate
• Must have at least 1 year of sales experience
• Excellent English written and oral communication skills
• Ability to build rapport and overcome objections
• Ability to maintain required sales percentages per week
• Ability to maintain the highest level of confidentiality
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Willing to work onsite in Central Bloc, Cebu IT Park, Cebu City

Rewards and Incentives:

• Competitive salary
• Monthly account incentives and rewards!
• HMO as early as day 2
• State of the art facilities (Gym, Karaoke, Pantry, etc.)
• 20% Night shift differential pay
• Career growth opportunities
• Accessible work location
• Fun environment