Client Success Specialist | Up to PHP50K

GoTeam is looking for a Client Success Specialist who will be responsible for cultivating relationships with GoTeam’s clients to ensure their satisfaction and success. He/She will serve as the client’s main point of contact for any inquiries and issues and shall proactively support and guide the client to reach their goals.

What You Will Do

Client Relationship Management:

• Cultivate and nurture relationships with clients, ensuring their satisfaction and success.
• Serve as a point of contact for clients, addressing inquiries and providing proactive support.
  
  
  

Sales Support

• Provide administrative support to the sales team, including managing and updating CRM databases, preparing sales reports, and assisting with sales documentation.
• Handle incoming inquiries and leads from potential clients in a prompt and professional manner.
  
  
  

Data Management

• Maintain and update the company's CRM tool with accurate and detailed information.
• Organize and manage sales data, including leads, contacts, and accounts.
  
  
  

Client Onboarding

• Guide clients through the onboarding process, ensuring a seamless and positive experience.
• Provide product information, pricing details, and any other relevant details to potential clients.
  
  
  

Account Management

• Perform regular check-ins with clients to assess their needs and provide assistance as required.
• Identify opportunities for upselling or cross-selling based on client needs.
  
  
  

Skills And Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field is advantageous.
• Minimum 3 years of experience in Sales with a focus on client relationship management or a similar role, preferably with experience working with US and Australian clients.
• Strong verbal and written communication skills
• Demonstrated proficiency in CRM software and the Microsoft Office suite.
• Strong organizational and multitasking abilities, excellent communication, negotiation, and problem-solving skills.
• Willingness to work from 11 PM to 8 AM and flexible hours depending on business needs
  
  
  

Your Benefits

• Company-provided laptop and an extra monitor for enhanced productivity and convenience.
• 7 Habits of Highly Effective People Training.
• Your copy of "Little Black Book for Stunning Success"
• Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life.
• Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner.
• 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations as part of the EAP.
• P1,000,000 Life Insurance coverage.
• Leave policy granting 10 days of annual leave, increasing to 15 days after one year.
• Welcome gift on your first day.
• Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
• Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
• Welcome Tea with the CEO and work anniversary celebrations.
• Earn up to P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia.
  
  
  

Your Family’s Benefits

• 24/7 access to confidential counseling support for mental health for four family members through our Employee’s Family Assistance Program (EFAP).
• Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed.
• Free legal advice and financial consultations for four family members as part of the EFAP.
• Free Telemedicine for four family members.
• Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.
  
  
  

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

Work Set-up

Office