Urgent! | CSR Trainer (Tarlac)
Intelegencia
Date: 10 hours ago
City: Tarlac City
Contract type: Full time
What You'll Do
- Design and execute targeted training programs focused on credit card customer service operations.
- Deliver impactful training sessions that cover essential areas such as billing issues, fraud handling, credit limit adjustments, and payment dispute resolution.
- Lead onboarding programs that set new team members up for success from day one.
- Provide continuous learning opportunities to enhance the capabilities and career growth of tenured agents.
- Offer individualized coaching and feedback to improve communication, service delivery, and overall performance.
- Partner with Quality Assurance and Compliance teams to ensure all training aligns with internal policies and industry regulations.
- Create engaging, easy-to-follow training materials and e-learning tools that support practical, on-the-job application.
- Stay ahead of trends and updates in the credit card and customer service landscape to keep training content fresh and relevant.
- Minimum of 3 years experience in a customer service environment; background in credit card support is a strong advantage.
- Proven experience in facilitating training sessions and developing training materials.
- Strong presentation and interpersonal skills, with the ability to connect with team members at all levels.
- Certification in training, facilitation, or learning & development is an advantage.
- Comfortable using Microsoft Office and virtual training platforms.
- Highly organized, adaptable, and self-driven, with a collaborative spirit.
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