Unified Communications Carrier Provisioner (Hybrid)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The UC Carrier Provisioner serves as a technical resource responsible for all UC Porting and Number Acquisition tasks as well as assisting Unified Communications Implementation Managers (UCIMs) with routine activities.  They perform tasks such as processing all Porting requests with carrier LNP teams and configuration of users, trunks, hunt groups, CC1, etc. in the BroadWorks application server.  In the course of their daily tasks, the specialist will interface with PSTN carrier porting teams, the Masergy UCIM/PMs, and directly with the end customer as appropriate. Special projects will be periodically assigned. 

Job Description

Core Responsibilities

• UC Number Provisioning - The primary responsibility of the UC Porting Specialist is new number acquisition, porting, and provisioning on a global scale. Excellent organization and multi-tasking capabilities are required as well as computer application literacy.
• BroadWorks Provisioning - Additional responsibility to assist the UCIM/PM with BroadWorks user provisioning users, features and services in the BroadWorks application server.  This individual will receive detailed information about the specific project requirements from the UCIM/PM, and they will complete the BroadWorks configuration as specified.
• Ancillary Functions - The UC Porting Specialist will perform additional duties, as prescribed by the UCIMs, such as coordinating number porting activities, creating or updating customer-facing documents, verifying or collating information, and updating project plans.
• Additional duties as assigned
  
  

Knowledge : experience of study / understanding of concept(s)

• Strong technical acumen of Unified Communications services, features, and network design.
• Working knowledge of MPLS, VPLS, QOS, VoIP and IP Networking.
• Familiarity with telecom industry voice, data, and applications processes.
  
  

Skills : observable competence to perform activity

• Strong Strategic Thinking that can develop strategies to achieve organizational goals.
• Outstanding problem solving that can identify and take initiative to resolve problems with minimal supervision.
• Excellent written and verbal communication skills
• Exceptional Time management and complex task organization        
• Strong customer focus and projects good customer relations skills in both face to face and telephone contact.
  
  

Abilities : Behavior that results in an observable product

• Ability to understand network diagrams.
• Ability to work effectively with all levels throughout the organization.
• Possess a professional attitude and work ethic in addition to being well organized and efficient.
• Ability to deal with unforeseen situations and come up with logical solutions to these problems.
  
  

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
  
  

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  
  

#Masergy

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years