UK GPS Supervisor

The Global People Services Supervisor leads a team responsible for delivering efficient, accurate, and timely HR operational support across the entire employee lifecycle—from onboarding and data management to offboarding and employee records maintenance. This role plays a critical part in ensuring a consistent and high-quality employee experience by overseeing the execution of standardized HR processes, maintaining data integrity, and ensuring compliance with global and local labor regulations. The supervisor acts as a key liaison between employees, HR business partners, and other functional teams, often serving as the first point of contact for escalated employee inquiries and complex transactions. Additionally, the role supports broader People Operations initiatives by identifying opportunities for process improvement, driving automation, and contributing to the development of global HR service delivery strategies. The supervisor is expected to lead with a customer-centric mindset, foster a culture of accountability and continuous improvement within the team, and ensure alignment with the organization’s values and global HR standards.

Accountabilities

• Supervise and lead a team of HR Global People Services Analysts, ensuring adherence to policies and procedures, providing guidance, mentorship, support, and managing their performance.
• Identifying opportunities to streamline and improve HR processes within the shared services center, such as optimizing workflows, reducing errors, and enhancing efficiency.
• Providing training to new team members on HR processes, systems, and tools. Also, facilitating ongoing development opportunities for existing team members to enhance their skills and knowledge.
• Monitoring the quality-of-service delivery within the HR Global People Services team, conducting regular audits to ensure accuracy and compliance with company policies and regulations.
• Ensuring a high level of customer satisfaction by promptly addressing employee inquiries and concerns related to HR services and fostering a culture of responsiveness and service excellence.
• Overseeing the daily operations of the HR SSC to ensure efficient service delivery and adherence to established processes and procedures.
• Generating reports and analyzing data related to HR transactions and service delivery metrics, identifying trends, and making recommendations for improvement.
• Setting performance goals and expectations for team members, conducting performance evaluations, and providing feedback to support their professional development.
• Collaborating with other HR teams, departments, and stakeholders to ensure alignment of HR initiatives and effective communication across the organization.
• Ensuring compliance with relevant regulations, and company policies in all HR Global People Services activities, including data protection, privacy, and employment laws.
• Addressing escalated issues and resolving complex HR-related inquiries or concerns in a timely and effective manner.
• Maintaining accurate and up-to-date documentation of HR processes, procedures, and guidelines, ensuring accessibility for team members and compliance purposes.
• Ensuring that the HR Global People Services team meets or exceeds established SLAs for response times, resolution times, and service quality.
• Providing regular updates and reports to senior leadership on the performance and impact of HR Global People Services initiatives, highlighting key achievements, challenges, and opportunities for improvement.
  
  

Qualifications/Requirements

• Bachelor's Degree holder
• 1-3 years of experience in HR or related roles.
• Previous experience in HR Global People Services is advantageous.
• Demonstrate leadership potential, including the ability to motivate, coach, and develop a team. Strong communication, interpersonal, and conflict resolution skills are also important.
• Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously is crucial in a supervisory role.
• Strong customer service orientation with the ability to address employee inquiries effectively.
• Excellent verbal and written communication skills.
• Ability to communicate complex HR information in a clear and concise manner.
• Strong understanding of HR principles, practices, and regulations is essential. Should be familiar with HR processes such as employee onboarding, benefits administration, performance management
• Experience in process improvement initiatives is a plus.
• Proficiency in Microsoft Office applications.
• Proactive problem-solving skills with the ability to address and resolve issues efficiently.
• Ability to adapt to changes in HR policies, procedures, and systems.
• Awareness of HR-related laws, regulations, and compliance standards.
• Commitment to continuous learning and professional development in the HR field.
• Can handle sensitive and confidential information and should demonstrate integrity and ethical behavior in all aspects of work.
• Experience in managing projects is valuable.