Transition Support Assistant

Job Title: Transition Support Assistant

Division: Operations

Department: Operations Back Office and Support Department

Reports to (Position of Immediate Superior) : Transition Support Officer

Primary Job Responsibility

• Accountable for performing transition deliverables of identified newly-closed accounts. Also responsible for coordination and preparation of deliverables for requested transition and caravan activities of new business and renewal accounts.
  
  

Job Description

• Ensures that all endorsed and decked newly closed accounts are properly acknowledged and accommodated.
• Ensures accurate and timely implementation of transition deliverables based on the Transition Plan with a timetable of activities
• Monitors the movements of the account's set up and member's activation.
• Provides reports required and requested by the accounts.
• Monitors the completion of all deliverables until the account is ready for endorsement to Operations Fulfillment.
• Responds to queries of accounts/clients with accuracy and timeliness.
• Ensures that transition evaluation/surveys are collected from account POCs upon endorsing the account to other handlers.
• Reviews request and ensures execution of scheduled Transition Activities
• Coordinates with the outsource partners for required logistics for the activities.
• Monitors the ingress and egress of the activities.
• Ensures that post-caravan evaluation and surveys are collected.
• Timely submission of reports required by immediate heads.
  
  

Duties and Responsibilities to be done at IRREGULAR or INTERMITTENT Intervals

• Participates during meetings and responds to queries as assigned by the Immediate Superior.
• Provides support to the Transition Officer in preparing the Operations Committee reports.
  
  

STANDARD RESPONSIBILITY STATEMENTS

✓Strives to embody, commits to support, and deliver the Management System policy, objectives, and initiatives of the organization;

✓Communicates, engages, directs, and supports people to contribute to the Management System's effectiveness;

✓Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood, and consistently met;

✓Abides by the Management System policies and procedures for the effective management and control of its processes; and

✓Promotes and utilizes the Process Approach and Risk-based Thinking at work.

✓Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

JOB SPECIFICATIONS

• SKILLS
• EDUCATIONAL REQUIREMENT
  
  

MINIMUM educational level and background required by this POSITION: Completed at least 2 years in College with 2 yrs work experience, Vocational Diploma, or Bachelor's Degree required.

• EXPERIENCE AND TRAINING
  
  

PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: Fresh graduates may apply; any experience relevant to the role is an advantage

• SKILLS REQUIREMENT – TECHNICAL (For Tech and Business Support, Supervisory and Professional)
• Good communication & analytical skills
• Proficient in MS & Google applications
• Customer & Process oriented