Training Specialist

Smart Communications, Inc.


Date: 9 hours ago
City: Makati City
Contract type: Full time
Education

  • Bachelor's degree holder or graduate of a 4-year course, preferably in Behavioral Sciences, Psychology. Communication Arts

Qualifications

Work Experience

  • With at least one (1) year experience as Jr. Training Specialist or any related position or preferably with at least three (3) years experience in training, sales, and/or customer service

Training (MUST training only)

  • Product Knowledge (or any related training)
  • Effective Business Presentation Workshop
  • Advanced Effective Business Presentation Workshop

Traits/Attitudes/Other Skills

  • Microsoft Office (PowerPoint, Word, Excel)
  • Capacity to train
  • Ability to develop training modules
  • Basic knowledge of Learning Management System maintenance
  • With excellent oral & written skills
  • With good moral character
  • Must possess professional integrity relative to his job
  • Should be flexible and able to work well under pressure
  • Able to work on own initiative with minimal supervision
  • Self-motivated & positive

Qualifications (license, Certification, Trade Tests, Others)

  • Staff Management Index Test
  • Analytical Index Test

Internal

Source Jobs:

External

Duties and Responsibilities

The Training Specialist is expected to perform the following duties with moderate or limited supervision:

Basic Scope

  • Category/Product-focused training
  • Training materials development
  • Knowledge Update
  • eLearning Maintenance
  • Sales Support

Category/Product-focused Training

  • Conduct Training Needs Analysis (TNA) to determine appropriate training method for specific Marketing update
  • Facilitate category-specific training to Training Champions through Train-The-Trainer (TTT) sessions
  • Evaluate training effectiveness by:
  • Surveys
  • Skills observation
  • Ensure self-mastery of category/product

Training Materials Development

  • Develop training materials based on TNA
  • Customize modules, product and non-product, to fit training needs
  • Create assessments based on appropriate training methods
  • Ensure timely delivery of training materials to Training Champions

Knowledge Update

  • Update AlaminNew segment
  • Update Sales Kit
  • Update Menu Card & Product Detailers
  • Update Other Pertinent References

eLearning Maintenance

  • Create online modules using eLearning database
  • Develop online knowledge checks/assessments using eLearning database
  • Update eLearning database files as necessary

Sales Support

  • Co-develop events & facilitate conduct as needed by sales (i.e. FLA Assembly, CSF Kamustahan, etc)
  • Co-manage the HSD Academy to ensure developmental growth & training of all retail sales personnel

Special Projects

Conduct studies / develop programs in relation to Home SSPM or HOME initiatives as assigned by the Training Team Head or Division Head

Perform other related tasks as assigned from time-to-time.

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