Training Operations Specialist

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix.

We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good.

The Training Operations Specialist ensures the smooth delivery and administration of Nuix's global customer training programs. This role is crucial in maintaining operational excellence, managing training logistics, and supporting the successful delivery of both virtual and in-person training sessions worldwide.

This role is ideal for people who have experience with event management, partner and customer communication.

While this is a remote role, candidates must reside within 25km of downtown Manila to accommodate regular in-person team sessions. You’ll be joining a close-knit, global team, contributing to a collaborative, high-impact environment built on support and shared success.

Key Responsibilities

• Manage end-to-end training operations, including scheduling, registration, and logistics
• Producing and maintaining the public schedule of training courses.
• Working with Authorised Training Partner to schedule and manage logistics around partner events
• The role with be customer facing and will interact with customers on a daily basis
• Coordinate with trainers, customers, and internal teams to ensure successful delivery
• Maintain training environments and resources
• Process training registrations and handle customer inquiries
• Track and report on training metrics and participant feedback
• Manage learning management system (LMS) administration
• Comprehensive revenue operations, vendor and invoice management, including creating and managing training opportunities in CRM, processing registrations through our registration platform, tracking and reporting on training activities and completions, reconciliation of revenue, while maintaining accurate records of all training revenue and attendance data.

Skills, Knowledge and Expertise

• Bachelor’s degree; or equivalent combination of education and relevant experience
• 3+ years of experience in training operations or educational administration
• Demonstrated experience with financial operations and revenue reconciliation
• Strong proficiency with CRM, Event Registration Platforms, and learning management systems
• Excellence in vendor management and invoice processing
• Advanced Excel skills for reporting and data analysis
• Proven track record in stakeholder management and customer service
• Experience in coordinating complex scheduling and logistics
• Strong attention to detail and process management capabilities

Benefits

• Comprehensive benefits package including HMO coverage (Health Maintenance Organization), 13th-month pay, and paid leaves (sick, vacation, well-being days)
• Access to learning and development programs to enhance your career and professional growth
• Allowances
• Computer to be provided

WHY JOIN US?

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to [email protected] if you need any accommodations throughout the interview process.

Nuix.com is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

About Us: Nuix.com is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

· TAKE OWNERSHIP

· RESILIENT

· UNAFRAID

· TEAM NUIX

· HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.