Training Delivery Specialist - Mastery - PgM

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Training & Delivery Specialist for the Mastery workflow, you will be responsible for providing coaching, training, and mentoring, and provide domain expertise on client specified processes and products. You will coordinate and oversee internal and external training operations and promote a team-orientated, improvement focused environment. This position will establish and manage relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management.

Position Responsibilities

• Deliver product and process training including onboarding, refresher training, and regular PKTs (product knowledge tests).
• Identify relevant training needs for individuals and workflows in consultation with departmental heads, including assessment methods and measurement systems available.
• Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate.
• Monitor, measure and report on employees’ training and development plans and achievements within agreed formats and timescales.
• Implement accurate and detailed training plans that align to the business cycle and use good judgment when in contact with sensitive and highly confidential information.
• Develop self, and retain knowledge in relevant fields always.
• Understand and be capable of managing the taxonomy upload process by coordinating taxonomy reviews and approvals with multiple stakeholder teams.
• Understand and be capable of managing the taxonomy governance program to review all taxonomy modification requests according to the taxonomy governance principles.
• Run technical workflows around taxonomy uploads, mapping, pruning, and troubleshooting.
• Send out routine communications about the overall project/program status for the various stakeholder groups, both internally and externally with key partners.
  
  

Qualifications

Minimum Qualifications

• Bachelor's degree from an accredited institution in business or information technology or equivalent experience
• 3+ years experience in facilitation, peer to peer coaching, or teaching
• 3+ years experience in project management roles - coordinating projects across multiple organizations/cross functional teams
• 1-2 years experience in data analysis, building dashboards using SQL, PLX, Excel, scripting.
• Data visualization software experience
  
  

Preferred Qualifications

Preferred Qualifications

• Experience with issue classification, taxonomy, or data ontology
  
  

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
  
  

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.