["Training and Organizational Development Manager","Training and Organizational Development Manager"]
Probe Group
Date: 10 hours ago
City: Quezon City
Contract type: Full time
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Job Description
Do you have a passion for developing people and improving performance? We’re looking for a Training and Quality Manager to lead impactful learning initiatives and ensure top-tier service through smart quality assurance strategies.
What You'll Do
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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
Back to search results
Previous job Next job
Job Description
Do you have a passion for developing people and improving performance? We’re looking for a Training and Quality Manager to lead impactful learning initiatives and ensure top-tier service through smart quality assurance strategies.
What You'll Do
- Create and deliver dynamic training programs for new hires and existing teams
- Monitor and elevate service quality through audits and coaching
- Lead a team of Trainers and Quality Analysts
- Analyze trends, drive performance, and collaborate across departments
- Champion a culture of continuous learning and excellence
- 3+ years in training and/or quality experience in the BPO industry
- Supervisory-level experience is considered
- Knowledgeable in instructional design & quality frameworks
- Amenable to work onsite in 1880, Eastwood, Quezon City
Apply Now
Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
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You'll receive updates once a week
Enter Email address (Required)
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
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