Trainer - Customer Service

TRAINER, PHCC

About Us

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:

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Train new employees on our business and operations, which includes flight, hotel, trains, cars, et al

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Facilitate learning and development by making training plans, organizing training schedules, evaluating success by getting feedback from trainees/employees

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Develop training materials and deliver knowledge logically; update modules, as necessary

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Assess new employees' learning speed to competency, address issues that may arise during training, and provide suggestions on our business, as necessary

Job Qualifications:

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Bachelor's degree in Management, Comms, and/or any relevant field

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Excellent verbal and written English communication skills

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At least 2 years' experience in customer care center training management; travel industry, preferred

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Project management experience or training experience in organizational behavior training, preferred

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Proficient in MS Office (Word, PowerPoint, Excel, et al)

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Detail-oriented; strong organization and coordination skills

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Strong learning ability and execution

Desired Skills and Experience

Job Responsibilities:

Train new employees on our business and operations, which includes flight, hotel, trains, cars, et al

Facilitate learning and development by making training plans, organizing training schedules, evaluating success by getting feedback from trainees/employees

Develop training materials and deliver knowledge logically; update modules, as necessary

Assess new employees' learning speed to competency, address issues that may arise during training, and provide suggestions on our business, as necessary