Trainer
Acquire Intelligence
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
About Us
We are an award-winning global outsourcer providing contact center and back-office services to clients worldwide.
About The Role
The Trainer enhances employee competencies by designing and delivering training programs that improve workplace performance in alignment with the company’s core values.
Key Responsibilities
About Us
We are an award-winning global outsourcer providing contact center and back-office services to clients worldwide.
About The Role
The Trainer enhances employee competencies by designing and delivering training programs that improve workplace performance in alignment with the company’s core values.
Key Responsibilities
- Conduct training needs assessments and design learning interventions.
- Facilitate classes to develop employee competencies.
- Review and improve course curricula.
- Ensure compliance with Training Quality Guidelines and processes.
- Prepare and submit all required training documentation.
- Partner with L&D to strengthen employee development and application of skills.
- Verify training effectiveness through observations, audits, and post-training results.
- Evaluate classroom feedback and recommend improvements.
- Research, design, and implement new training initiatives.
- Create and update instructional materials to address skill gaps and evolving needs.
- Safeguard all employee information in line with company policies on Information Security and Data Privacy.
- Minimum of 2 years’ experience in the BPO industry as a Trainer.
- Strong background in module creation and curriculum design.
- Experience leading training needs analysis for new and existing campaigns.
- Skilled in documentation and reporting.
- Strong numerical and analytical ability.
- Solid understanding of contact center KPIs.
- Proficient in MS Office (Outlook, Excel, Word, PowerPoint).
- Excellent communication skills, both verbal and written.
- Strong coaching and facilitation skills.
- Knowledge in statistics and data interpretation.
- Technically adept in class preparation, evaluation, and assessment.
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