Tier 1 Support Engineer
Tahche Careers
Date: 2 days ago
City: Cebu City
Contract type: Full time
At Extensiv, our support engineers are the heart and soul of our business. We care
deeply about our customers and consistently go above and beyond to help. Our fast-growing customer
base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat
vectors to solve our customers issues or escalate them to the proper party inside of a multi-tiered
organization.
Key Responsibilities
Frontline technical software support in a mixed email, phone, and/or
chat environment
Troubleshoot, test, and resolve technical and configuration issues
Educate customers on use of the software and best practices
Reproduce, analyze, and escalate software and platform defects
Serves as the liaison between Extensiv and our customers
Understand 3PL warehouse clients business objectives act accordingly
Maintain regular clear updates with our customers until resolution
Available on rotation for 24/7 on-call escalations for critical issues
Compliance with
organizations values, policies,
and standards, and ensure
compliance with all local
Statutory Requirements
Complies with all local legislative requirements.
Adheres to company policies and core values
Where appropriate keeps up to date with legislative requirements.
Acts in an ethical way when dealing with company assets and other people.
Key Requirements
Experience:
2+ years of experience in technical support and/or customer facing roles
Experience related to software, e-commerce, or warehousing
Skills
Amazing people skills with a zeal to work with customers
Personal Attributes
Confidence with technical troubleshooting and problem-solving
Fantastic oral and written communication
Thrive in a fast paced, constantly evolving, team environment
Bonus Points If You Have
Working knowledge of Supply Chain and Warehouse Management Systems
Experience with SaaS support
Basic knowledge of SQL, SOAP APIs, REST APIs, and/or EDI
deeply about our customers and consistently go above and beyond to help. Our fast-growing customer
base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat
vectors to solve our customers issues or escalate them to the proper party inside of a multi-tiered
organization.
Key Responsibilities
Frontline technical software support in a mixed email, phone, and/or
chat environment
Troubleshoot, test, and resolve technical and configuration issues
Educate customers on use of the software and best practices
Reproduce, analyze, and escalate software and platform defects
Serves as the liaison between Extensiv and our customers
Understand 3PL warehouse clients business objectives act accordingly
Maintain regular clear updates with our customers until resolution
Available on rotation for 24/7 on-call escalations for critical issues
Compliance with
organizations values, policies,
and standards, and ensure
compliance with all local
Statutory Requirements
Complies with all local legislative requirements.
Adheres to company policies and core values
Where appropriate keeps up to date with legislative requirements.
Acts in an ethical way when dealing with company assets and other people.
Key Requirements
Experience:
2+ years of experience in technical support and/or customer facing roles
Experience related to software, e-commerce, or warehousing
Skills
Amazing people skills with a zeal to work with customers
Personal Attributes
Confidence with technical troubleshooting and problem-solving
Fantastic oral and written communication
Thrive in a fast paced, constantly evolving, team environment
Bonus Points If You Have
Working knowledge of Supply Chain and Warehouse Management Systems
Experience with SaaS support
Basic knowledge of SQL, SOAP APIs, REST APIs, and/or EDI
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
HR Assistant | Philippines | Remote
OpsArmy,
Cebu City
2 days ago
HR Assistant (100% Remote)Support our HR Manager in payroll, HR systems, communications, and reportingPlease apply through this application link: https://operationsarmy.com/applicationAbout The RoleWe are seeking a proactive, detail-oriented HR Assistant to support our HR Manager in day-to-day HR operations, including payroll administration, HR systems management, internal communications, and compliance reporting. The ideal candidate will have strong familiarity with HR platforms and...
ASSOCIATE, FACILITIES
Qualfon,
Cebu City
2 days ago
Role ASSOCIATE, FACILITIES Provides pro-active support to the Facilities ManagerTo ensure that all site facilities, furniture & fixtures are well maintained and in good working orderAny other activity/function deemed necessary by immediate superiorLiaise with cleaning staff to ensure site facilities are maintained to an excellent standardRegular monitoring and collecting of data for UPS, Gen Sets, HVAC, Furniture, CR’s.Oversees key issuance...
Veterinary Services and Training Specialist (Poultry)
Aboitiz Foods,
Cebu City
3 days ago
Company DescriptionPilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of the value chain. True to our brand promise of being Partners for Growth, we nurture our business and communities by providing business solutions...
