Telesales Account Manager II

This inside sales role will be housed within our Small Law segment and will target a territory of accounts with mid to upper-tier subscription levels. As an account manager focused on championing Law360’s products and services, the Renewal Account Manager will have three primary goals:

• Retain current subscription territory
• Expand beyond subscription territory’s current level of access by introducing additional Law360

products & services of an appropriate fit

• Grow beyond subscription territory’s current revenue status by strategic negotiation methods

The Renewal Account Manager leverages his/her expert consultative approach and opportunity analysis to meet customer needs and develop opportunities to grow usage of the product to drive revenue. This is accomplished through an in-depth understanding of the Law360 products and strong relationship building skills. Additionally, the Renewal Account Manager will work closely with the various internal sales and support teams to ensure a favorable customer experience Accountabilities:

• Retain current subscription territory
• Expand beyond subscription territory’s current level of access by introducing additional Law360 products & services of an appropriate fit
• Grow beyond subscription territory’s current revenue status by strategic negotiation methods
• Deliver assigned growth and retention revenue goals against a monthly and quarterly quota
• Establish solid, long-term customer relationships and cultivate new business opportunities through consistent engagement, discovery conversations, diagnosing needs, presenting solutions and addressing customer concerns
• Provides high-quality account management and customer support services to assigned accounts
• Quarterbacks retention process in assigned accounts
• Educates customers on the benefits of Law360 over competitors
• Maintain and distribute detailed client notes through Salesforce (e.g., via phone, email, web-ex training, etc.).
• Collaborate with Client Relations, Sales and Marketing teams to implement specific tactics pertaining to relationship marketing programs.
• Obtain feedback from clients on enhancing products and services.
• Utilize data analytics to develop and implement strategic territory and account plans.

Qualifications:

• B2B Sales and Account Management Experience (Global account)
• 3 years sales experience (Outbound sales experience)
• Excellent communication skills
• Reporting skills
• Knowledge with MS Office (MS Excel)
• Sales Forecasting

Additional for internal applicants:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120 Please read our Candidate Privacy Policy .