Telephone Triage Nurse

About the role

Caring-One Iloilo Call Center Services is seeking an experienced Telephone Triage Nurse to join our team in Iloilo Western Visayas. As a Telephone Triage Nurse, you will play a vital role in providing essential healthcare services to our patients. This full-time position offers the opportunity to work in a dynamic and supportive environment, leveraging your nursing expertise to make a meaningful difference in people's lives.

What you'll be doing

• Follow the policies & procedures of Caring One and their clients.
• Handle Inbound Calls from Patients
• Check insurance eligibility
• Review patient’s medical records
• Assess patient to determine the appropriate level of care required to safely meet the patient’s medical needs. (Emergent, urgent, non-urgent or home care status)
• When appropriate, provide home care instructions using the approved, written.

guidelines as well as approved reference material provided.

• Utilize all resources and guidelines at his/her disposal to effectively assess,

prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the client.

• Coordinate to onshore nurses and providers to ensure quality of care
• Refer patients to appropriate medical facilities or providers for care, utilizing.

approved guidelines as indicated by individual client profiles.

• Thoroughly complete documentation utilizing the appropriate EMR/PM System

in compliance with the clients approved policies and procedures.

• Actively participate in new employee orientation, ongoing training programs,

staff meetings, continuous quality improvement, and periodic performance/protocol

evaluations and development.

• Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.
• Handle all patient’s information with confidentiality

What we're looking for

• Registered Nurse with a current license to practice in the Philippines
• Minimum of 1 year experience in a triage or call center nursing role
• Strong clinical assessment and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to work effectively in a fast-paced, high-volume environment
• Proficient in using electronic medical record systems
• Commitment to delivering exceptional patient-centered care

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• Supportive and collaborative work environment

About us

Caring-One Iloilo Call Center Services is a leading provider of comprehensive healthcare solutions in the Philippines. Our mission is to improve the well-being of our communities by delivering high-quality, accessible care. With a strong commitment to innovation and a focus on patient-centricity, we are dedicated to transforming the healthcare landscape and making a positive impact on the lives of those we serve.

If you're passionate about nursing and committed to making a difference, we encourage you to apply for this exciting Triage Nurse opportunity with Caring-One Iloilo Call Center Services. Apply now and take the first step towards a rewarding career with our organization.