Technology Project Manager - 20402595510

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize processing one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Technology Project Manager (Telecommunications)

Working Hours: Monday to Friday; 8:00 am - 5:00 pm CST or 9:00 pm - 6:00 pm Philippine Time

Salary Range: $800-900 / Monthly

Contract: independent Contract

About The Company

This company was established in 1987 as National Telesystems, the company quickly became the leading telecommunication provider and servicer in the Dallas-Fort Worth metroplex. Our focus has always been on the white-glove customer service that set us apart more than three decades ago. With roots in the traditional, premise phone system world, we began expanding our services as demand grew. Business operators needed a trusted partner for more than their phone systems, and as technology advanced, we responded to that need.

About The Role

As a Technology Project Manager, you will coordinate the installation of Hosted VoIP Telephone Systems, ensuring a seamless and efficient process for our customers. You will be responsible for entering customer information into our CRM, opening service orders, and collecting necessary network information.

Duties And Responsibilities

CUSTOMER SERVICE - Take service calls and assist customers (should take no more than 5-6 minutes per ticket)

• Answer the phone in a quick and efficient manner
• Identify the customer and pull up their account (searching by company address first, then if not found by company name, then lastly by phone #)
• Identify what type of equipment they have by reviewing the NOTES and the CONFIGURATIONS pods
• Identify if they have remote capabilities or not
• nter work orders and work with dispatch for scheduling
• Complete the ticket with all pertinent information (nature of complaint, point of contact’s name, phone #, and business hours
• Answer the Service Queue in a timely manner (usually within 30 minutes of an email being received in the service box) and follow same steps as above in addition to replying to the service team “Got it” to avoid duplicate ticket entries
• Employ best customer service practices and white glove service techniques to resolve customer concerns without having to escalate to management unless absolutely necessary
  
  

PROJECT COORDINATION - Process the company sales orders

• Input work orders into CRM following ticket creation guidelines that will be provided during initial training
• Maintain consistent, open communication with the customer and the telco vendor which may include requesting updates every 48-72 from all parties
• Maintain a report to be turned in weekly with trackable updates
• Process orders for internet service installations, service ports, and customer moves
• Work with dispatch on scheduling NTi technician(s) if needed
• Attend kickoff meetings between the vendor and customer and weekly operations meetings with other members of the NTi team
  
  

GENERAL OFFICE - Provide assistance to US employee staff

• Take detailed messages if necessary and send details to the appropriate person
• Assist project managers with tasks as needed
• Special projects as needed for management
  
  

Requirements

• Possess 2+ years of Project Management and Customer service experience, ideally within the technology sector (Telecom experience is a plus).
• Must have a background in managing technology implementation projects
• Demonstrate strong attention to detail and exceptional organizational skills.
• Proficient in Microsoft Office and other project management tools.
• Willingness and interest to learn about the technology space, even without direct experience.
• Must have a clear and neutral accent, as the role involves calling Texas-based customers.