TECHNICAL SUPPORT SPECIALIST

Overview:

We are seeking a proactive and technically skilled Technical Support Specialist to support our internal IT operations and assist in delivering client-facing technical solutions. This role will work closely under the guidance of our Full-Time IT Lead and will play a key part in supporting our software deployment and maintenance services, particularly around WeSuite applications.

Key Responsibilities:

• Assist in installing WeSuite applications on client environments, whether on-premises or via 3rd-party IT providers
• Provision and deploy WeSuite hosted services, including application configuration and environment setup
• Support application deployment processes and CI/CD workflows
• Perform pre-deployment testing and validation of applications to ensure readiness
• Provide technical troubleshooting and support to both internal teams and clients
• Assist in managing internal network configurations and systems as needed
• Document installation, deployment, and support processes for internal use and client reference
  
  
  

Required Skills and Experience:

• Proficient in SQL (queries, basic administration, troubleshooting)
• Experience installing software applications in both hosted and on-prem environments
• Strong understanding of server administration (Windows/Linux), including system configuration, security, and performance tuning
• Familiarity with deployment tools and CI/CD processes
• Strong general knowledge of networking and IT infrastructure (e.g., firewalls, DNS, VPNs, etc.)
• Excellent problem-solving skills and ability to troubleshoot in varied technical environments
• Clear and professional communication skills; experience working in client-facing roles
  
  
  

Preferred but Not Required:

• Experience with Octopus Deploy is a plus, but not mandatory. A candidate doesnt need to be well-versed in itwe can provide training. The key is familiarity with deployment workflows and CI/CD concepts.
• Experience with WeSuite applications
• Familiarity with IT service management tools and ticketing systems
  
  
  

What Were Looking For:

A team player who is detail-oriented, responsive, and comfortable juggling multiple technical priorities in a fast-paced environment. The ideal candidate has a strong technical foundation and enjoys working with clients to implement and support software solutions.

Why Join Us:

• Work with a collaborative and supportive team.
• Gain experience working with diverse technical environments.
• Contribute to building scalable support processes and knowledge management systems.
  
  
  

Working Conditions:

• Work setup preferred: Fully Remote
• Working Hours: Eastern Timezone, Monday to Friday, must be amenable to shifting schedule
  
  
  

About The Company

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.