Technical Support Specialist

We are seeking a Technical Support Specialist based in the Philippines to join our remote team. This role involves reviewing and updating support tickets, documenting and tracking issues, and ensuring timely resolutions. The ideal candidate will have experience in technical support, strong troubleshooting skills, and proficiency with CRM/ticketing systems. Must be a team player with excellent communication skills and the ability to work independently. Requirements include a high-speed internet connection and availability to work a consistent schedule, including weekends.

About Us

We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.

Responsibilities

• Review and update support tickets through PH/EM/CH.
• Document and track issues to ensure timely resolution.
• Maintain clear and concise records of customer interactions and technical issues.
• Provide detailed documentation of troubleshooting steps and outcomes.
• Expedite the resolution of all customer requests to meet our standards for service excellence.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Ensure unresolved issues are directed to higher-level support or development teams when necessary.
• Navigate products using internal training documents and articles.
• Contribute to the creation and improvement of support documentation and knowledge base articles.
• Stay current with company products and services to assist customers effectively.
  
  

Qualifications

• The ideal candidate is located in the Philippines and is set up to work from home with a minimum internet speed of 150 Mbps.
• Experience in technical support is essential, remote technical support, is preferred.
• Proficient troubleshooting skills.
• CRM/Ticketing System experience.
• Strong written and verbal communication skills.
• Attention to detail and effective problem-solving abilities.
• Experience with Google Suite and Microsoft Suite.
• Team player with the ability to work independently.
  
  

Benefits

• Work From Home
• Promotion opportunities
• Paid Time Off package