Technical Support Representative

Datamatics Careers- Philippines


Date: 1 week ago
City: Cebu City
Contract type: Full time
Job Description

  • First point of contact for all users calling for Helpdesk Support hotline.
  • Deals with hardware and application support queries and issues reported to the support desk
  • Take ownership and responsibility of issues from start through to a successful resolution
  • Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
  • The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
  • Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
  • Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.


Qualifications:

  • At least 1 year BPO Experience.
  • College Graduate of I.T preferrably.
  • Can accept no BPO experience and has experience in technical support.
  • Knowledge in using Zendesk, Live Person and other Helpdesk related applications.

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