Technical Support Agent

HR TechX Corp.


Date: 12 hours ago
City: Pasay
Contract type: Full time
Key Responsibilities:

  • Delight customers by providing timely, expert advice
  • Act as the first level of support for questions, issues, and common tasks
  • Prioritize cases and respond to inquiries with speed and precision
  • Use written and verbal communication to resolve complex, technical issues
  • Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.


Job Requirements and Credentials:

  • Graduate of B.S. Computer Science or similar degree
  • Minimum 1-3 years of experience in a customer-focused, support environment
  • Proven track record of driving change focused on improving the customer experience
  • Excellent written and verbal English required
  • Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
  • Experience with JavaScript, HTML, and XML a plus
  • Experience with Medallia and Salesforce.com Service Cloud knowledge a plus
  • Ability to learn on the fly and prioritize conflicting tasks


G

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Graphic Designer

MicroSourcing, Pasay
12 hours ago
Discover your 100% YOU with MicroSourcing!Position: Graphic DesignerLocation: MOA, Pasay or Cebu CityWork setup & shift: Onsite, Day shiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in...

Doorman - Hilton Manila

Hilton, Pasay
4 days ago
A Doorman maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.What will I be doing?As a Doorman, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Doorperson...

Customer Service for Travel and Hospitality (High Priority)

TORCH Solutions, Pasay
1 week ago
We're seeking a talented Customer Service Representative to join our dynamic team in our Mall of Asia, Pasay City location. As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our esteemed customers in the travel and hospitality industry. This is a full-time position, and you will be working on a high priority account,...