Customer Service for Travel and Hospitality (High Priority)
TORCH Solutions
Date: 11 hours ago
City: Pasay
Contract type: Full time
We're seeking a talented Customer Service Representative to join our dynamic team in our Mall of Asia, Pasay City location. As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our esteemed customers in the travel and hospitality industry. This is a full-time position, and you will be working on a high priority account, making it an excellent opportunity to contribute to the success of our growing business.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Providing accurate and timely information to customers regarding products, services, and reservations
Resolving customer issues and complaints efficiently and with a customer-centric approach
Updating customer records and maintaining accurate documentation
Collaborating with cross-functional teams to ensure seamless customer experiences
Identifying opportunities for process improvements and contributing to the development of best practices
What we're looking for
At least HS Grad (old Curriculum)/SHS Grad (new curriculum)
With 6 months of BPO International Experience
Excellent communication and interpersonal skills with the ability to effectively interact with customers from diverse backgrounds
Prior experience in a customer service or call centre role, preferably in the travel or hospitality industry
Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and concerns
Adaptability and resilience to thrive in a fast-paced, dynamic environment
Commitment to providing exceptional customer service and a genuine desire to exceed customer expectations
Apply now!
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Providing accurate and timely information to customers regarding products, services, and reservations
Resolving customer issues and complaints efficiently and with a customer-centric approach
Updating customer records and maintaining accurate documentation
Collaborating with cross-functional teams to ensure seamless customer experiences
Identifying opportunities for process improvements and contributing to the development of best practices
What we're looking for
At least HS Grad (old Curriculum)/SHS Grad (new curriculum)
With 6 months of BPO International Experience
Excellent communication and interpersonal skills with the ability to effectively interact with customers from diverse backgrounds
Prior experience in a customer service or call centre role, preferably in the travel or hospitality industry
Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and concerns
Adaptability and resilience to thrive in a fast-paced, dynamic environment
Commitment to providing exceptional customer service and a genuine desire to exceed customer expectations
Apply now!
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