Technical Service Representative (Remote)

BBC Global


Date: 2 weeks ago
City: Davao
Contract type: Full time
Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks:

  • Client Interface: Serve as the primary point of contact for client technical support inquiries and issues, and maintain professional and courteous communication with clients, ensuring high levels of customer satisfaction
  • Responder to Phone Calls and Tickets: Answer incoming support calls and respond to help desk tickets promptly and professionally while prioritizing and managing multiple issues simultaneously, ensuring timely resolution
  • Set Up New User Accounts: Configure and set up new user accounts, including email, software access, and network permissions.
  • Troubleshooting: Diagnose and resolve hardware, software, and network issues for clients. Investigate and troubleshoot technical problems, implementing effective solutions
  • Network and Driver Issues: Address network connectivity issues, including troubleshooting problems. Manage driver installations and updates to ensure compatibility and functionality

Perks:

  • Health Maintenance Organization (HMO)
  • Government-mandated benefits
  • Highly-competitive compensation package
  • Internet allowance
  • Opportunities for career growth and development
  • Fun and healthy working environment

Requirements:

  • Must have at least three (3) years of experience as a technical support representative, preferably in a client-facing role
  • Excellent communication skills, both written and verbal, with the ability to interact professionally with clients
  • Proven experience in setting up new user accounts and providing end-user support
  • Strong troubleshooting skills, with the ability to diagnose and resolve hardware, software, and network issues effectively
  • Familiarity with network protocols and drivers, and experience in troubleshooting related issues
  • Experience in handling clients from the US, understanding their business needs and communication preferences

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