Technical Implementation Manager I - Merchant Services

JOB DESCRIPTION

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.

As a Technical Implementation Manager within the Commercial and Investment Banking Payments Technology, Merchant Services team, your responsibilities will encompass client consultation, managing a variety of integration projects, and contributing to special initiatives. You will serve as the primary contact for all matters related to implementation, offering technical consultation and overseeing card transaction testing. Your role demands a thorough understanding of credit card processing platforms and meticulous attention to detail. Collaborating closely with clients to comprehend their business requirements and providing guidance on payment transactions will be a significant part of your role. This position offers a chance to thrive in a dynamic setting, with project timelines varying from 45 days to over 6 months.

Job responsibilities:

• Acts as the primary technical resource for client implementations for mid-sized merchants and third-party integrators.
• Advises clients of Chase on supported connectivity options, communication protocols, transaction record formats, and functionality related to product offerings.
• Completes integration testing requirements to ensure the client’s software integration meets all product and service requirements for feature sets, connectivity, industry, and regulation standards.
• Thoroughly analyzes data transmitted to the Chase test hosts or self-testing tool and communicates results to clients.
• Manages the interactive process of issue diagnoses/fixes with the client in a timely and professional manner. This may include technical conference calls with clients, integrators, resellers, hardware vendors, card brands, and other internal Chase teams depending on the circumstances.
• Acts as the key point of contact for successful conversions of products and services from a technical perspective for new and existing clients from their current processing environment to Chase platforms.
• Mentors analysts and collaborates with new and existing employees working with clients on integration projects.
• Partners with sales consultants and/or other subject matter experts on client conference calls requiring advanced technical consultation.
• Highly complex integrations may include EMV certification with card brands.

Required qualifications, capabilities, and skills:

• Minimum of 3 years of work experience in a technical role within the credit card payment processing industry.
• Minimum of 5 years of experience in a technical role, including but not limited to networking, technical support, quality assurance, sales engineering, or business analysis.
• Minimum 2 years diagnosing complex issues in applications, data messages, network connectivity.
• Minimum 1 year of connectivity knowledge (i.e., MPLS, VPN, Internet, and Cloud) and protocol knowledge (i.e., TCP/IP, S-FTP, HTTPS).
• Experience interpreting technical specifications – in-depth understanding of how to read and interpret technical product specifications (transaction and file-based specification).
• Understands the importance of following standard operating procedures and quality control guidelines; continuously strives to improve performance.
• Proactively approaches learning about new products within Chase merchant services and works towards competency in multiple Chase processing platforms.
• Demonstrates strong analytical skills and resourcefulness when working through client issues, while progressively anticipating problems and identifying risks.
• Works with low to moderate supervision, effectively prioritizing tasks and dealing with escalated business situations to drive positive outcomes.
• Well-develops organizational skills with a passion for taking ownership of assigned cases and providing world-class client support, while strongly collaborating as a team player.
• Maintains a professional demeanor and polished communication skills to effectively deal with clients and escalations, capably working in an extremely fast-paced, high-pressure environment.

Preferred qualifications, capabilities, and skills:

• High School Diploma or GED required; College Degree preferred.
• Experience in the Point of Sale (POS) industry; Proprietary Chase Stratus and Tandem operating systems/applications are a strong plus.

Work schedule:

You must be willing to work during our operating hours on the night shift (NAMR), with the understanding that your schedule may change based on business needs, including holidays and weekends.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.