Technical Helpdesk Troubleshooters (Elevators & Escalators)

Did you know KONE moves over one billion people every day? We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

Technical Helpdesk Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Technical Helpdesk Troubleshooter is typically involved in resolution of callouts or other complex technical issues. If the Technical Helpdesk Troubleshooter (after the callout has been escalated to him) is not able to solve the elevator or escalator fault escalated by the Maintenance Technician remotely (via online support, i.e. calls or online video call), an onsite visit is needed. In some cases, Technical Helpdesk Troubleshooters can also provide remote support when Technical Helpdesk Troubleshooters need to consult them in their specific areas of expertise.

Technical Helpdesk Troubleshooters report to Technical Helpdesk Team Lead.

What will you be doing?

• Ensure safe working practices and adhere strictly to maintenance and safety instructions to safeguard end-users and colleagues.
• Resolve complex technical issues assigned by THD promptly and effectively.
• Conduct technical inspections of new equipment as assigned in relation to the faults reported in order to look for the root caus of the faults and provide recommendations to solve the fault.
• Identify and address technical issues in maintained equipment to prevent call-outs and safety hazards and report to THD Team Lead
• Identify and report technical gaps necessary for maintaining new equipment in service to the Technical Helpdesk Team Lead.
• Provide feedback on repair or adjustment needs to minimize call-outs and maintain effective communication with the Technical Helpdesk Team Lead
• Contribute to product, method, and safety improvements by offering feedback to the THD Team Lead.
  
  

Are you the one?

• Hold a vocational certificate, diploma or bachelor’s degree in Electrical, Electronics, or Telecommunications Engineering.
• Possess a minimum of 3 years of experience in troubleshooting Elevators & Escalators.
• Strong problem-solving skills, capable of working with minimal supervision, adept at creative multitasking, and performing well under pressure.
• Deep technical understanding of product and service solutions to meet customer expectations.
• Familiarity with relevant norms and requirements applicable to each project.
• Prioritizes safety considerations and opts for environmentally sustainable solutions
• Customer-focused with a mindset for service excellence and effective collaboration within a team.
• Proficient in technology
• Must have a driver's license and willing to travel as required, preferrably drives a motorcyle.
  
  

What do we offer?

• Career progression in opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.
  
  

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers