Technical Customer Support Specialist I

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you
• Yearly Kick-Off Parties with major giveaways (like the car in 2023!)
• Get recognized through our ‘Value Awards’
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

A SNAPSHOT OF YOUR ROLE

As a Technical Customer Support Specialist I, you’ll be a key player in helping our customers solve technical issues, minimize business impact, and deliver an exceptional support experience. You’ll lead by example in resolving complex cases, mentoring other support team members, and playing a key role in building the technical capability of the team.

Your Daily Responsibilities

• Provide first-class customer support via phone, email, and chat
• Conduct initial troubleshooting, validation, and root cause investigation
• Triage inbound issues, prioritize ticket queues, and escalate appropriately
• Communicate proactively with customers using clear and professional language
• Use internal tools and knowledge bases to ensure up-to-date and accurate solutions
• Collaborate with other team members to improve processes and documentation
• Mentor and guide junior support staff through escalated issues
• Identify trends and suggest improvements to enhance customer experience
  
  

a Bit About You

• 3+ years of experience in a customer or technical support role
• Strong troubleshooting and critical thinking skills
• Excellent verbal and written communication skills
• Experience working with ticketing systems and support platforms
• Ability to mentor and support team members in resolving complex queries
• A proactive and solutions-focused mindset
• Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)
• Ability to work independently and collaboratively in a fast-paced environment
  
  

What Success Looks Like

• Timely and high-quality support resolutions
• High customer satisfaction scores
• Improved internal support processes
• Knowledge sharing and mentorship within the team
  
  

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don’t take ourselves too seriously, just our results
  
  

What are you waiting for? Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!