Technical Business Analyst (End User Analytics)

Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team.

Why ERNI is the Perfect Place for You:

• International Exposure: Work with global clients on cutting-edge projects.
• Inclusive Culture: Thrive in a collaborative and diverse work environment.
• Career Development: Enjoy continuous learning and professional growth opportunities.
  
  

Perks And Benefits

• Career Stability: Enjoy a stable career path with ample project opportunities.
• Skill Enhancement: Access free training and certifications.
• Baby Basket: To welcome your newborn to the ERNI family.
• Fruit Basket: Boost of vitamins during hospitalization.
• Office Perks: Enjoy free snacks and coffee.
  
  

Growth And Opportunities

• Free Training: Advance your skills through technical and non-technical training.
• Challenging Projects: Engage in complex software projects across MedTech, Industry,
  
  

Finance, and Transportation.

• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.
• Recognition and Advancement: Receive acknowledgment for your efforts and
  
  

opportunities for promotion.

• Open Communication: Experience transparency and value your input in our culture.
  
  

Flexibility

• Hybrid Work Setup: Balance remote and in-person work for better work-life integration.
  
  

Events

• Connect and Celebrate: Participate in a variety of events including leisure, summer,
  
  

family, social, and year-end gatherings.

What are our wishes?

• Minimum of 6 years of relevant professional experience as a Data Analyst, Business Intelligence Analyst, or similar role.
• Proficiency in SQL, data visualization, and automation tools (e.g., Power BI, Power Automate, Power Apps).
• Strong expertise in designing, developing, and deploying reporting solutions using Microsoft Power BI.
• Experience with SQL, Excel, and ETL tools.
• Knowledge of Azure DevOps for CI/CD pipelines and deployment automation.
• Experience integrating banking systems with third-party applications.
• Understanding of Loan IQ or similar loan management platforms.
• Knowledge of financial transaction processing and compliance.
• Familiarity with secure authentication and authorization mechanisms (OAuth, JWT).
  
  

Soft Skills

• Strong problem-solving, critical thinking, and analytical abilities.
• Ability to translate complex data into actionable insights.
• Demonstrated ability to work collaboratively in cross-functional teams and manage multiple priorities.
• Familiarity with IT governance or change management is an advantage.
• Excellent written and verbal communication skills in English.
• Ability to thrive in a fast-paced and highly regulated financial environment.
• Experience in multilateral or development institutions is desirable.
• Proactive approach to identifying and resolving issues.
  
  

Reporting And Coordination

• The Business Analyst will report to the assigned Manager and work closely with project/product teams, technical and business SMEs, and internal and external stakeholders.
• Weekly status reports and technical updates will be provided.
• Compliance with security, risk, and regulatory guidelines is mandatory.
  
  

How can you contribute to the team?

The Technical Business Analyst (End User Analytics) will provide operational and analytical support for planning and governance activities under the Change, Communications, and Capability (C3) function. This role involves supporting departmental initiatives and reporting requirements to enhance change management processes.

• Collaborate with change managers, product managers, and business units to understand reporting needs.
• Identify key metrics for evaluating the success of change initiatives.
• Prepare and gather data from various sources for end user analytics.
• Develop and maintain reports and dashboards to monitor change campaign effectiveness.
• Perform data analysis to identify trends and insights for change management decisions.
• Utilize data storytelling techniques to present change progress to stakeholders.
• Provide support and guidance to users on accessing and interpreting reports.
• Engage with internal stakeholders to align analytics outputs with strategic objectives.
• Support internal team governance by developing and evolving KPI reports and management workspaces.
• Assist with analytics and reporting for corporate results frameworks and digital capability development.
• Drive continuous improvement and automation of internal reporting processes and governance tools.
  
  

Location: Ortigas, Mandaluyong City

Work Schedule: Hybrid (1x onsite / week, 8:00 AM – 5:00 PM) Manila Time

Type: Contract / Staff Augmentation

Switzerland

• Germany
• Spain
• Slovakia
• Romania
• Philippines
• Singapore
• USA
  
  

ERNI Development Center Philippines Inc., 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines

+63 5310 1707 | www.betterask.erni | [email protected]

We deliberately focus on what we know best.

• 18 Locations in 8 Countries
• 800+ Employees across the Globe
• ISO Certified