Team Leader (SM Fairview)
Afni, Inc.
Date: 8 hours ago
City: Quezon City
Contract type: Full time
Description
Position Purpose:
The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback.
Essential Functions and Responsibilities:
Position Purpose:
The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback.
Essential Functions and Responsibilities:
- Utilizes the Afni Coaching Model (ACM) to perform trend and root-cause analysis of both individual and team performance, formulates recommendations and action plans. Provides ongoing training for performance improvement.
- Executes Recovery strategy to achieve Afni's objectives and individual/team goal attainment. Manages daily work map / flow and continually monitors productivity and proper execution of calls to ensure client accounts are worked timely in accordance with contractual agreements and strategies.
- Performs supervisory functions that include the mentoring and motivating of Collectors as well as addresses any attendance or scheduling challenges. Prepares and delivers informal and formal counseling on job performance, behavior and quality issues.
- Reports performance results for assigned project team of representatives. Prepares appropriate documentation for quarterly and annual reviews
- Bachelor's degree in any field / Completed at least 2 years in college
- Experience handling Telco Account
- Amenable to working on shifting schedules.
- Amenable to work in SM Fairview Tower 4
- Can start ASAP
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Limited Slot - Up to 28K Monthly - Call Center - Newbie Account
Caldwell Communications,
Quezon City
10 hours ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...
Call Center Agent- Voice/Nonvoice/ Chat Support - Start Asap
Caldwell Communications,
Quezon City
14 hours ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...
Infrastructure Vulnerability Associate Manager
Accenture in the Philippines,
Quezon City
1 day ago
Job Description:Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.Who we are:Accenture...
