Team Leader - Insurance
Afni, Inc.
Date: 2 hours ago
City: Quezon City
Contract type: Full time
Description
Position Purpose:
The Team Lead is responsible for leading and supporting claims representatives in the accurate and efficient review of medical bills related to auto insurance claims. This role ensures adherence to standards, regulatory requirements, and best practices in medical bill processing. Process Coach provides ongoing training, performance feedback, and process improvement guidance to enhance team effectiveness and customer satisfaction.
Essential Functions and Responsibilities:
Minimum Job Requirements (Experience, Skills):
Position Purpose:
The Team Lead is responsible for leading and supporting claims representatives in the accurate and efficient review of medical bills related to auto insurance claims. This role ensures adherence to standards, regulatory requirements, and best practices in medical bill processing. Process Coach provides ongoing training, performance feedback, and process improvement guidance to enhance team effectiveness and customer satisfaction.
Essential Functions and Responsibilities:
- Coach and mentor claims representatives on medical bill review procedures, documentation standards, and compliance requirements
- Monitor team performance and provide actionable feedback to improve accuracy, timeliness, and service quality
- Conduct audits and quality checks on processed claims to ensure consistency and adherence to policy
- Collaborate with leadership to identify process gaps and implement improvements
- Serve as a subject matter expert on medical bill review protocols and state-specific requirements (e.g., PIP, MedPay)
- Support escalated claim resolution and provider communication when needed
- Track performance metrics and contribute to reporting and analysis for operational insights.
Minimum Job Requirements (Experience, Skills):
- Education: At least 2yrs of college
- Experience: Minimum 1 year in a supervisory or team lead role, preferably in Health and P&C insurance in data Capture Program
- Skills:
- Strong leadership and interpersonal skills
- Excellent verbal and written communication
- Analytical thinking and problem-solving
- Proficiency in MS Office and workflow management tools
- Ability to manage time and prioritize tasks effectively
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Store Supervisor
Field Outsource Asia Inc.,,
Quezon City
2 days ago
Making Fine Group (Tiger Sugar, Khao Khai Thai Chicken House, Gram Cafe & Pancakes and Chunky Boss) is a leader in the food & beverage industry, emphasizing exceptional dining experiences and innovative culinary offerings. Join us to contribute to a dynamic team committed to excellence.Oversee daily operations to ensure exceptional customer service within Making Fine Group.Manage and train front-of-house staff...
Team Lead- Project Manager/Editor (Philippines)
Vanigent,
Quezon City
4 days ago
In behalf of our US-based client, Vanivation Corp. is hiring Team Lead - Project Manager/Editor (Remote - US Hours).If you’ve ever worked in healthcare operations, medical documentation, or managed complex projects in the health sector, you know the patterns—and the chaos. Now, imagine channeling that experience into leading a team that helps top healthcare organizations make smarter, data-driven decisions.We’re looking...
Full Stack Software Engineer (AI Engineer)
Manulife,
Quezon City
6 days ago
As a forward-thinking AI Software Engineer, you will be instrumental in designing, developing, and deploying AI solutions using Copilot, Power Platform, and other low-code/no-code tools. This role blends software engineering, prompt engineering, and AI orchestration to deliver intelligent, scalable solutions across business domains.Position ResponsibilitiesHelps translate business and functional requirements into documented technical specifications or user stories.Collaborate with business stakeholders to...
