Team Leader (BPO)

Job Description:

• Utilize analytical and data skills to drive operational efficiency and performance improvements.
• Lead and manage a team of healthcare specialists, providing coaching, development, and performance feedback.
• Conduct audits to ensure adherence to healthcare insurance regulations and documentation standards.
• Implement strategies to enhance team attendance, reduce attrition rates, and foster a positive work environment.
• Manage program execution and performance metrics to achieve operational goals.
• Maintain a balance of fun and focused environment to motivate team members and achieve high performance.

Requirements:

• Call center experience / BPO experience required.
• Strong understanding of healthcare insurance and documentation requirements in the US.
• Proven track record in team management, coaching, and development.
• Ability to drive performance through effective program management and leadership.
• Excellent communication and interpersonal skills.
• Must be amenable to work onsite in Lipa City.