Talent Sourcing Team Lead

Position: Talent Sourcing Team Lead

Location: Libis, Quezon City

Work setup & shift: Hybrid/Dayshift

Why join MicroSourcing?

Position Purpose

The Talent Acquisition Officer will be responsible for the end-to-end hiring process for all tracks assigned to him/her and to his/her team and ensures the timely and effective completion of the client's hiring requirements per agreed hiring process and turnaround time. The wide range of activities include, but not limited to: placing job ads, making call-outs, scheduling interviews, conducting behavioral interviews, client communication, placement, etc. This role is also expected to collaborate with the other departments/units within Talent Acquisition on all recruitment needs to ensure all open tracks are filled in a timely manner.

Main Activities And Responsibilities

The Talent Acquisition Officer will be responsible for the following across Microsourcing Philippines, Inc.

Recruitment Operations

• Performs end-to-end recruitment for all assigned requisitions to him/her
• Conducts regular calibration sessions with hiring managers, if requested, to ensure alignment in terms of profile
• Creates and updates job postings on Company's website and different job portals
• Where needed, develops under guidance of the Sourcing Manager or TA Manager, effective sourcing channels as well as new ones to gain access to new labor pools
• Screens all applications received from various sourcing initiatives and ensure to meet the credentials and qualifications, appropriate skills and knowledge, and experiences of candidates required per position
• Ensures regular endorsement of candidates to the hiring manager for review
• Facilitates the hand off process and communicates updates on new hires to stakeholders (Operations and Human Resources)
• Regularly communicates hiring updates to the hiring manager
• Generate employment contracts and conducts Job Offer
• Facilitates other client-specific tests/processes
• Reviews / implements/manages recruitment tools and processes assigned
• Provide regular updates to clients/Operations
  
  

Team Management

• Holds overall accountability for meeting headcount targets of the team based on agreed timelines
• Establishes and reinforces the team and individual metrics and drives the team to perform and excel
• Regularly tracks team's overall productivity and immediately addresses recruiter-related concerns and challenges
• Performs regular 1:1 sessions and establish individual succession plans for the team
• Creates and discusses performance reviews and scorecard to his/her direct reports
• Provides ample opportunities growth by making recommendations / facilitating trainings, learning sessions, or seminars
• Ensures timely and proper communication of changes and new strategies to the team
• Onboarding and mentoring of new team members
• Administrative duties such as but not limited to creating and assigning a shift schedule for the team, attendance validation, approval of attendance requests, taking on/delegating tasks if his/her team member is not available
  
  

Client and Stakeholder Partnership

• Identifies of any/all recruiting issues related to clients and develop/implement solutions
• Serves as an SME or domain expert for his/her assigned vertical (i.e. technical and complex hiring) and provide strategic recommendations to clients/stakeholders
• Attends intro calls and kick off meetings if needed to represent TA and discuss the hiring requirements and process
• Develops and strengthens relationships with all clients and stakeholders
• Work closely with Operations to address first-level escalations for his/her team members; work with TA Manager to mitigate client escalations
  
  

Compliance and Reporting

• Monitors team's overall adherence to the process including but not limited to delivery of targets, end-to-end recruiting activities, securing of necessary documentations and approvals, pre-boarding and onboarding process
• Ensures preparation in all company audits, both internal and external.
• Conducts audits within his/her team to ensure proper usage and utilization of TA tools such as JobAdder, Vervoe, and internal trackers
• Identifies process roadblocks and work with the TA team to address issues and recommend changes and process improvement as deemed fit.
• Submits reports needed by the clients and business such as but not limited to reports EOW/EOW hiring updates, team productivity report, etc.
  
  

Others

• Recognized domain expert for his/her assigned vertical
• Updated on industry trends and practices pertaining to sourcing and recruitment of roles under his/her vertical. This includes primarily competitor intelligence, and make recommendations based on these information
• Reports process or system issues and works with TA Managers in crafting and implementing solutions
  
  

Health & Safety of our People

• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Complete all necessary training and compliance requirements and professional development opportunities.
  
  

Core Competencies

Customer Orientation

• Anticipates customers' wishes, goes the extra mile and is regarded as a constructive business partner
  
  

Responsibility

• Makes use of every opportunity to surpass the anticipated results and also encourages others accordingly
  
  

Expertise

• Researches and connects up all information related to his/her area of work, from multiple angles, and finds adequate solutions
  
  

Teamwork

• Promotes team spirit and solidarity
• Actively seeks cooperations, both inside and extending beyond the team itself
  
  

Communication

• Proactively draws up, formulates and distributes information, anticipating reactions
• Makes effective and impactful presentations
• Identifies challenges in information gap-filling and innovates or initiates process improvements
  
  

Key Skills And Capabilities

• Proficient written and oral communication skills
• Problem solving and conflict resolution skills
• Ability to build relationships & work collaboratively with clients and organizational peers
• Maintains service quality under time pressure
• Attention to detail
• Negotiation skills
• Analytical skills
  
  

Success Factors

• Drive the team's performance to consistently achieve targets
• Mentor and coach team members
• Collaborate with internal and external stakeholders to arrive with a positive experience
  
  

Qualifications And Typical Experience

• Bachelor's degree in Human Resources, Marketing, Business, or a related field. An equivalent of the same in working experience is also acceptable for this position.
• Supervisory experience of at least 2 years in a similar scope and capacity
• Exposure in Recruitment Operations, Team Management, and Client/Stakeholder Partnership
• Vast knowledge in Recruitment Applications and Systems, not limited to Applicant Tracking Systems, Assessment Tools, etc.
• Excellent communication and presentation skills.
• Good analytical skills driving the performance of the existing recruitment processes, identifying areas of improvement, creating solutions, and spearheading the development of new and improved strategies.
  
  

Other Position Requirements

• Subject to business demands, additional hours may be required
• May be required to travel and work across various sites
  
  

Values

• Curious ... I am curious and interested in learning through experience and from others. I proactively aspire to be the best at what I do individually and as part of a team and look for ways for us to be better, better today than yesterday, and better tomorrow than today. I am inquiring and interested and explore all options.
• Passionate ... I am emotionally connected to what I do and how I do it. I am enthusiastic and positive in my communication and focused on my goals and what I need to do to get there. I am excited and eager to contribute to bringing our Probe Vision and Purpose to life. The future excites me and I am driven by excellence.
• Care ... I care about what I do and how I am with our clients, their customers and others at Probe CX. I care about the environment and the community in which I live and work. I respect and celebrate different thoughts, beliefs and experiences to my own. I have a strong interest and concern for human welfare, values and dignity.
• Integrity ... I tell the truth and deliver on my promises. I give freely of my trust and do all I can to earn the trust of others through my actions. I seek to understand rather than judge, gossip or make assumptions I do the right thing and what's best for my team, Probe, our Clients and their Customers. I understand our Probe Code of Conduct is not negotiable and do my best to demonstrate our values consistently.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply