Talent Development Lead (e-Commerce)

Talent Development Lead, eCommerce & Digital Upskilling (Remote)

Ready to shape the future of eCommerce talent? Join a rapidly expanding leader in the eCommerce ecosystem and be part of a team that's truly making an impact!

Your Mission: Empowering Our eCommerce Stars

We're on the hunt for a dynamic Talent Development Lead to be the driving force behind our team's growth. In this pivotal role, you won't just train; you'll inspire. You'll craft the learning journeys for our new and seasoned agents, ensuring they're not just prepared for their roles, but are truly equipped to conquer the ever-evolving eCommerce landscape. If you're passionate about fostering talent, building expertise, and cultivating a high-performance, continuous learning environment, this is your stage.

What You'll Be Doing

• Crafting Learning Journeys: Design and implement engaging training programs for new hires, covering everything from company culture and essential policies to mastering our proprietary tools and software.
• Leading Engaging Sessions: Facilitate dynamic, interactive virtual training sessions via Zoom, utilizing screen sharing and video collaboration to ensure maximum engagement and collaborative learning.
• Upskilling Our Team: Develop and deliver ongoing development opportunities, keeping our current team members at the forefront of eCommerce trends and tools, including Email Marketing, SEO, eCommerce Website management, Data Analytics/Reporting, and Customer Service.
• Guiding New Talent: Spearhead our Onboarding Week, assessing new agents' potential and guiding their readiness for success and advancement within their roles.
• Collaborating for Success: Partner with Team Leads to conduct insightful performance evaluations, pinpointing growth areas and co-creating personalized development plans.
• Personalized Coaching: Host one-on-one and group Zoom coaching sessions, diving deep into advanced eCommerce specializations and practical problem-solving.
• Innovating Learning Content: Continuously create and refine compelling training materials, modules, and development plans that resonate with our agents' evolving needs.
• Mapping Career Paths: Play a key role in defining clear career pathways and skill matrices, empowering team members to visualize and achieve their long-term professional aspirations.
  
  

What You Bring

• A minimum of 1-2 years' experience in a dedicated training, talent development, or coaching capacity.
• Bonus points for 1-2 years of virtual assistant or direct eCommerce operations experience.
• Solid understanding and practical experience in at least two of these core eCommerce pillars: SEO, Email Marketing, eCommerce Website tasks, or Data Analytics/Reporting.
• A genuine passion for the eCommerce industry and its dynamic best practices.
• Proficiency with Shopify and Klaviyo is a must; familiarity with other Email Marketing, eCommerce, and Reporting tools is highly valued.
• Experience with creative tools like Canva, and learning platforms such as Trainual and Loom, is a plus.
• Exceptional communication skills, both written and verbal, with a knack for making complex topics clear and engaging.
• A natural coach and planner, highly organized with an eagle eye for detail.
• A self-starter who inspires others, bringing high energy and strong engagement to every interaction.
• Comfortable and proficient with communication tools like Gmail and Slack.
  
  

Your Home Office Setup

• Own laptop or computer required with at least i5 processor or its equivalent.
• Reliable DSL, Cable, or Fiber internet connection (LAN connection required, 20 Mbps minimum).
  
  

Beyond the Role: Perks & Benefits:

• Permanent Remote Work—Enjoy the freedom to work from anywhere.
• Competitive Pay with guaranteed annual reviews.
• Generous Paid Time Off to rest and recharge.
• Comprehensive Health Insurance + Dental Coverage (includes a Monthly Health Stipend option).
• Performance Bonuses based on key performance indicators (KPIs).
• A team culture that values growth, accountability, and human connection.
  
  

Why You'll Love Being Here

• Be Part of Something Big: Join a hyper-growth startup at the forefront of the eCommerce ecosystem, offering endless learning opportunities.
• Inspired Every Day: Work alongside a team of dedicated winners, all committed to continuous improvement and pushing boundaries.
• A Truly Collaborative Spirit: Thrive in a positive work environment where mutual growth and support are at the core of everything we do.
  
  

Ready to Empower and Grow with Us?

If you’re passionate about unlocking potential in others and ready to significantly accelerate your own career, we’d love to connect. Let’s build something amazing together!