Talent Acquisition Supervisor

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

We're hiring.

We are looking for a well-rounded and dynamic Recruitment Supervisor to be our company’s recruiting lead in Bacolod. This leader is responsible for managing end-to-end recruiting operations for all agent hiring requirements. The role should also be highly analytical, as the leader will create agent recruiting analytics. This role will report directly to the Recruitment Manager and will be located in our Bacolod site.

The details.

Responsibilities and Duties:

Recruitment Operations

• Lead a team of recruiters responsible for the execution of HR interviews with prospective applicants
• Does Interviewing on a daily basis
• Manages and Ensures excellent end to end end-candidate experience
• Oversees seamless Recruitment Process
• Creates strategies for achieving seamless Onboarding of all New Hires
• Coordinate with training and workforce departments regarding new hire training schedules
• Ensure proper tracking and maintenance of applicant and hiring reports
• Conceptualizes Process Improvement plans and Projects
• Directly in charge of implementing all recruitment strategies and activities
• Keep calibrated with hiring managers regarding hiring updates and quality of hires
• People Management
• Do coaching and providing proper feedback to recruiters regarding performance and
• opportunities
• Creates developmental plans and succession planning for the team
• Comes up with training modules or learning sessions to improve the skills of team members
  
  

Recruiting Analytics

• Monitor hiring progress, goals, and targets
• Presents regular monthly, quarterly, and annual business reports
• Analyze attrition and provide recommendations for Retention Projects
• Handles Reports Management and Presentations
• Recruiting Analytics – create and analyze recruitment-related reports on Attrition, Recruitment Process Reports on Pass Rates and Yield Rates, New Hire Demographics, and Scorecards
• Perform other duties when necessary.
  
  

Qualifications

• Candidate must possess at least a Bachelor’s Degree in Human Resource Management, Psychology, Behavioral Science, or other related courses
• Minimum of 4 years of Work Experience with Recruitment in a BPO Setup
• With at least 2 years of background with BPO Volume Hiring
• Must have at least 1 year of supervisory experience
• Strong English verbal and written communication skills
• Excellent knowledge of recruiting analytics and creating reports using Microsoft Offices and Google functions (e.g. Spreadsheet, Slides)
• Positive and Optimistic outlook
• Highly flexible and willing to learn
• Ability to Motivate and develop team members
• Solutions Focused
• Candidate should be flexible with shift schedules
• Applicants must be willing to work in Bacolod City.
  
  

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.