Non-Voice / Back Office Account | CSR | up to 17K* | Bacolod

Job Description:

As a Customer Support Representative at Ubiquity Bacolod, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products.

Perks & Benefits:

• HMO Day 1 + up to 4 Dependents*
• Monthly Meal Allowance
• Dental Coverage*
• 15% Night Differential
• Paid Leave Benefits with Tenure Based Cash Conversion
• Internal Movement Opportunities
• Annual Merit Increase
• Ubiquity Plus - Tenure Based Cash Incentive

Who are we looking for?

• We accept with or without BPO experience.
• At least SHS/High School Grad (old curriculum).
• Excellent verbal and written communication skills.
• Passion for delivering a stand-out customer experience.
• Ability to follow instructions for specific customer resolutions tasks.
• Willing to work ONSITE in our Bacolod site.

Day-to-day responsibilities:

• Attends to customers' needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ready to make a difference? Apply now and let's talk.

Ways to Apply:

Tip: Best to walk-in Monday to Friday, 10AM-4PM for faster processing of applications. Please prepare and bring your updated resume and Government IDs available.

Site Address:
2nd Floor Veranda (beside Kenny Roger's and above Starbucks)
Ayala Malls Capitol Central, Gatuslao Street, Bacolod City.

You may also directly apply through our career site:

Click the link > https://bit.ly/UbiquityBCD

Got Questions? Application Concerns/Follow-ups?

You may reach out to us by clicking this link > https://bit.ly/TAInquiries

Who we are & what we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

#Thrive Fearlessly
At Ubiquity, we live by the mantra head, heart, and hustle.

Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.

Heart because we are always gracious with our time, our collaboration, and with one another.

Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.

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Important Reminder: We will not in any way collect any amount of money from you during your application / job offer process. Please stay alert on scams or modus pretending to represent our organization.

#UbiquityPhilippines #ThriveFearlessly #ABetterU #Ubiquity Careers

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