System Engineer (VDI Specialist)

Asiacruit


Date: 2 weeks ago
City: Makati City
Contract type: Full time
Asiacruit BPO, Inc. is seeking a talented System Engineer (VDI Specialist) to join our team. As a VDI Specialist, you will be responsible for designing, implementing, and maintaining VDI solutions using technologies such as Citrix, VMware Horizon, and Microsoft AVD. You will play a crucial role in managing and supporting virtual desktop environments to ensure optimal performance, reliability, and security.

Key Responsibilities

  • Design, implement, and maintain VDI solutions (e.g., Citrix, VMware Horizon, Microsoft AVD).
  • Manage and support virtual desktop environments, ensuring performance, reliability, and security.
  • Perform capacity planning, performance tuning, and optimization of the VDI infrastructure.
  • Configure and maintain user profiles, policies, and group access within the VDI platform.
  • Coordinate patching, upgrades, and software deployment in the VDI environment.
  • Troubleshoot issues related to virtual desktops, applications, and end-user experience.
  • Collaborate with security teams to ensure compliance and secure configurations in VDI.
  • Document system configurations, standard operating procedures (SOPs), and support processes.
  • Provide Level 2/3 support for incidents and service requests related to VDI and associated infrastructure.
  • Participate in disaster recovery and business continuity planning related to VDI environments.

Required Skills And Experience

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 4-8 years of experience as a System Engineer, with a specific focus on VDI technologies.
  • Proficiency in Citrix XenDesktop/XenApp, VMware Horizon, or Microsoft AVD.
  • Strong understanding of Windows Server, Active Directory, GPO, DNS, DHCP, and networking basics.
  • Experience with image management, including gold/master image creation and maintenance.
  • Familiarity with profile management tools (e.g., FSLogix, Citrix UPM, VMware DEM).
  • Hands-on experience with thin clients, endpoint management, and monitoring tools.
  • Scripting skills (e.g., PowerShell) for automation and task efficiency.
  • Understanding of security best practices in a virtual desktop environment.

Preferred Qualifications

  • Certifications such as Citrix Certified Associate/Professional (CCA/CCP), VMware VCP, or Microsoft Azure certifications.
  • Experience in cloud-based VDI environments (Azure, AWS WorkSpaces, etc.).
  • Knowledge of ITIL practices for incident, change, and problem management.
  • Exposure to multi-site enterprise environments and global deployments.

Soft Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented with a strong focus on quality and continuous improvement.

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