System Engineer
TapTalent.ai
Date: 23 hours ago
City: Taguig
Contract type: Full time
We're Hiring: System Engineer!
Systems Engineer is primarily responsible for Level 2 Systems Support of the various IT Infrastructure Managed Services provided to Ethan Group customers. The Systems Engineer is also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting.
Location: Taguig, Philippines
Work Mode: HYBRID
Role: System Engineer
Responsibilities
Systems Engineer is primarily responsible for Level 2 Systems Support of the various IT Infrastructure Managed Services provided to Ethan Group customers. The Systems Engineer is also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting.
Location: Taguig, Philippines
Work Mode: HYBRID
Role: System Engineer
Responsibilities
- Level 2 IT Systems Support to customers of various Ethan Group Managed Services.
- Provide support for related project services.
- Develop technical change requests,migrationand test plans.
- Develop andmaintainproduct and/or service documentation.
- Manageowntime effectively andmaintaintimesheets and ticket records accurately.
- Participation in the after hours on-call rotating roster.
- Achieve personal KPIs at all times;
- Other duties as may be delegated by the Business Unit Manager or Team Lead from time to time; and
- Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.
- Microsoft Windows server and desktop troubleshooting skills
- MS Active Directory management,AzureADand O365
- Powershelland other scripting and automation
- Azure, Microsoft365 and/or AWS deployment, platform management and support
- Remote Access and Remote working – Citrix/RDS, VPN & SaaS delivered applications
- Understanding of ITIL framework
- 2+ years in a similar Server or Cloud support role.
- Experience in a Managed Services Provider environment in a similar role
- Exceptional customer service attitude
- Exceptional time management
- Exceptional written and verbal communication
- Exceptionalproblem solvingskills
- Microsoft Certified: Windows Server equivalent
- Microsoft Certified: Azure Administrator
- Microsoft 365 Certified: Modern Desktop
- Other certifications as approved by the Head of Department.
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