Portfolio Administration Operational Delivery Lead – Account Management and Database Management

Job Title

Portfolio Administration Operational Delivery Lead – Account Management and Database Management

Job Description Summary

The PA Operational Delivery Lead (Account & Database Management) is responsible for overseeing the delivery of Portfolio Administration services across Account Management (AM) and Database Management (DM) scopes within the PSC. This role ensures adherence to client KPIs and service excellence standards, while leading process improvements and stakeholder engagement across assigned portfolios.

Job Description

About the Role:

• Managing all Account Management (AM) and Database Management (DM) functions under Portfolio Administration within the PSC.
• To deliver excellence of service and achieve client KPls in a client driven environment to both internal and external clients through management of all AM and DM-related Portfolio Administration functions.
• To manage and maximize service excellence and team productivity. To represent the PA in client bid/pitch activity where appropriate. To ensure integration of new client contracts within the PSC.
• Managing, developing and engaging PA teams in line with clients' needs and C&W policies/requirements.
  
  

About You

• Bachelor’s degree required
• Minimum of 10 years of work experience in real estate - lease data management and real estate will be an added advantage.
• At least 5 years of experience supervising a team providing guidance and training to ensure productivity and accuracy.
• High proficiency in lease management systems and database tools.
• A motivated team player who can support a multi-regional and diverse team. Must be able to engage others effectively in a matrix organization environment – up, down, laterally, and through.
  
  

Why join Cushman & Wakefield?

As One Of The Leading Global Real Estate Services Firms Transforming The Way People Work, Shop And Live Working At Cushman & Wakefield Means You Will Benefit From

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organization committed to Diversity and Inclusion
  
  

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only)

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”