System Administrator Tier 2- Cebu (Onsite)

System Administrator II - Formal Qualification Training Provided

Job Highlights

• Exposure to the latest cloud technologies from 365 to generative AI to cyber security.
• Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms.
• Exceptional company culture. A++ morale score.
• Fun, friendly and collaborative office culture a minutes' walk from Ayala.

Our employees say:

“Working at Benchmark 365 was like a fire hose of learnings – I picked up more skills in 6 months at the company than I did in years at my previous roles. I feel like I can handle any career challenge!” - Esaias B.

“I just did the same thing day in day out at my old job and there was no career progression, at #MyBenchmark they care about our professional development, I’m on track to become a fully certified Senior System Administrator III and can reach my full potential here”. - Adam T

Get Unstuck [And Act Now!]:

Are you stuck in a technical role that has failed to provide an environment of professional development and growth? Are you looking to enhance your skills and set yourself up for a bright future.

Benchmark 365 is on the lookout to employ a System Administrator to join our service desktop team in our Cebu Business Park Office.

The role provides for high exposure to the latest technology, formal qualification training and a great work environment.

The right candidate will be:

• Already working in an equivalent System Administrator role for at least 12 months
• At least 5 years in the IT industry
• Someone with a great attitude and loves working in a team environment with other dedicated IT pros.
• Excellent at customer service, written and oral English communication skills and a patient demeanor.
• Loving a challenge and can work in a fast-paced environment.
• Able to multi-task to manage time effectively and meet deadlines.
• Eager to learn and progress in your career by working with new and exciting technologies.

You’ll already be skilled in:

• Intermediate knowledge of server operating systems
• Intermediate knowledge of terminal service operating environments
• Intermediate knowledge of virtualization technologies
• Intermediate knowledge of email and messaging systems
• Intermediate network troubleshooting skills
• Advanced knowledge of Microsoft desktop operating systems
• Advanced installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router.
• Advanced knowledge of Microsoft Office platforms
• Advanced knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms.
• Advanced knowledge of Active Directory.
• Advanced knowledge of Microsoft 365 and Office 365 product suites
• Advanced experience with remote desktop or remote-control tools such as TeamViewer
• Advanced experience with creating, updating and reviewing documentation and IT / network diagrams.

Duties and Responsibilities

As a service desk System Administrator II, you will be responsible for:

• Triage and complete technical concerns by communicating with end users and vendors via phone and email.
• Accurately record time and effort spent working on client systems
• Maintain up to date records and documentation at all times in the ticketing system
• Work on Windows, Office, Exchange, On-Premises and Active Directory.
• Manage and maintain virtual cloud IT environments.
• Assist in core LOB applications.
• Operate on complex troubleshooting involving servers, firewalls and network related tickets.
• Provide escalation support to team members in a non-traditional Level 1/2/3 escalation process.
• Document of all key IT systems.
• Stay up to date on Benchmark 365’s products and integrations.
• Perform Ad hoc Tasks – improve technical process within Benchmark365, advise on platform downtime, recommend process and policies and report ticket failures.
• The Systems Administrator is a service desk function reporting directly to the Service Delivery Manager

What’s In Store For you:

· Competitive package, we pay based on tenure/experience.

· Leave Entitlements

· HMO with Dental Coverage

· Paid Certifications.

Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.

If this is you, please feel free to send over your application here in LinkedIn or directly upload your CV in this link http://bit.ly/B365_Careers

No more career limits - join the fastest growing professional service team in the managed services industry today.

Note: Apply only when you are from Cebu and if you are willing to go to our onsite office on a daily basis.