System Administration, Associate Manager

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What You'll Do & How You'll Make Your Mark.

• Build and support a team of skilled professionals to deliver outstanding customer support.
• Hire, train, mentor, and manage team members, ensuring continuous growth and development.
• Lead and motivate the team to achieve company goals and maintain high service quality.
• Oversee day-to-day operations, ensuring efficiency in support processes and customer interactions.
• Develop and implement strategies to improve technical support services and team performance.
• Work closely with business leaders to enhance company-wide operations and processes.
• Plan and direct workload distribution, ensuring team productivity and effectiveness.
• Monitor and maintain quality control standards, driving continuous improvements.
• Manage team performance, provide regular feedback and coaching.
• Handle budget planning and management to ensure financial efficiency.
• Identify and implement process improvements to enhance productivity and customer satisfaction.
  
  
  

Team Management & Mentorship

• Strong leadership, communication, and decision-making skills.
• Ability to engage, motivate, and develop team members.
• Knowledge of company objectives and industry best practices.
• Experience in technical support, server management, or an eagerness to expand technical knowledge.
• Strong problem-solving abilities with a focus on delivering effective solutions.
• Ability to explain technical concepts in a clear and understandable way.
• Capability to make informed decisions based on cost-benefit analysis.
• Commitment to providing excellent customer service and support.
• Experience in working with cross-functional teams and business leaders.
• Lead and support a team in delivering high-quality technical support.
• Develop and implement department standards and procedures.
• Drive operational improvements and identify opportunities for service enhancements.
• Manage team operations and report performance to senior leadership.
• Ensure adherence to company policies and procedures.
• Oversee strategic planning and execution of department goals.
• Act as the primary liaison between various business groups.
• Provide ongoing coaching and development to team members.
  
  
  

Who You Are & What You'll Need To Succeed.

• High school diploma or equivalent (required).
• Bachelor’s degree in business, computer science, or related field (preferred).
• 3-5 years of experience in a technology-based, service-oriented industry in a leadership role.
• At least 2 years of experience managing medium to large-scale projects.
• Proven track record in delivering high-quality customer support.
  
  
  

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
  
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.