Support Training Specialist - Philippines, Remote

Application Deadline: 29 November 2024

Department: Training

Location: Philippines

Compensation: $4.00 - $4.50 / hour

Description

About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.


Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.

• Check out Magic's Business Profile


• Know more about our Team via Magic's Careers Page

Why does this role exist?
We are seeking a highly detail-oriented Freelance Training Specialist (Backup) to join our Magic EA Training Team. In this role, you will play a crucial part in designing, developing, and delivering introductory and upskilling training programs (ILT, e-learning) targeting Magic Executive Assistants. You will work closely with our Training Manager to identify training needs, create effective training materials, facilitate training sessions, and assess the effectiveness of these programs, along with making improvements as needed.

The impact you’ll make:

1. Training Facilitation:

• Conducts and facilitates trainer-led, classroom-type, daily virtual training sessions for a class of trainees based on the assigned training program.


• Conducts and facilitates assessments for trainees that effectively test out learned skills during the course of the program.


• Addresses and resolves concerns from trainees in a timely manner during training hours.


• Provides objective and constructive feedback to trainees regarding their performance in a timely manner.


• Handles onboarding to Operations for trainees who successfully complete the program if needed.

2. Program Management:

• Works with the Assistant Training Manager in reviewing the training program; suggests, and works on agreed-upon enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organization/industry.


• Plans, prepares, and creates learning materials such as slide decks, videos, reviewers, etc, that can aid in the trainees' learning of skills and values related to their roles and responsibilities.

3. Coordination:

• Constantly and clearly communicates the progress of assigned projects to the
  Assistant Training Manager.


• Meets communicated deadlines of assigned projects and clearly communicates roadblocks causing the need for an extension.

4. Administrative Tasks:

• Ensures that training documentation is complete, accurate, and up-to-date at all times.


• Handle general inquiries and concerns from trainees about programs created by the team outside of the training schedule.


• Ensures attendance and documentation of team syncs, as needed.

Skills, Knowledge and Expertise

• Experience Required - At least 6 months experience training in either a classroom or remote setup with proven success in this area


• Must be able to understand, break down, and simplify complex concepts that are relatable to the audience


• Must have EA/VA exp with proven success


• Must be able to build genuine rapport and good working relationships with trainees and team members.


• Must be able to engage the audience with interactive discussions and relevant situations enhancing their learning.


• Must be familiar with operating Google Suite, Discord, and Slack for delivery of training, coordination with trainees, and documentation.


• Must have experience in problem-solving and conflict resolution with proven success in this area.


• Must be willing to be assigned to night schedules.


• Must be comfortable with receiving $4-4.5/hour as a pay rate.


• Must be willing to undergo train-the-trainer sessions for 4-5 weeks.

Your superpowers are...

• Exceptional presentation skills- proficient or at the very least, knowledgeable about creating presentations through Google Slides, Canva, and/or other related software.


• Strong communication skills: efficient, effective, provides context, considers the audience/impact, timely transfer of information and responses. C1-C2 English Proficiency (CEFR).


• Ability to provide constructive feedback as well as maintain a good feedback loop.


• Ability to pay attention to the little things.


• Able to work independently, able to make a detailed, well-thought-out plan based on a rough idea/concept.

You should apply if...

• You're all about getting things done, no excuses. You're true to your word and you own your actions, big or small.


• Your life is sorted and structured, with everything in its right place.


• You're always ahead of the game, ready to tackle issues before they pop up and not shy about shaking things up if needed.\You're the kind of person who believes more communication is always better.


• You shine in the remote work scene, quick to pick up new tech and tools (like G-Drive, Slack, and Notion), and you're great at keeping the digital conversation going.


• Curiosity is your middle name; you're always up for learning and growing on your own, in whatever way works best for you.

Why Magic?

Magic AI:
Join Magic Inc. and experience a whole new level of productivity! With exclusive access to cutting-edge AI solutions, our employees supercharge their efficiency, working smarter, faster, and with unrivaled accuracy. #ProductivityBoost #AIAdvantage

Permanent WFH:
Unleash your creativity from anywhere with Magic Inc.! Enjoy permanent work-from-home freedom and discover endless possibilities to sharpen your problem-solving skills. Where will your imagination take you? #RemoteWorkPerks #UnlimitedPotential

Magic's Community:
At Magic Inc., we believe in fostering a community built on clear communication and transparency. Join our bi-weekly Town Halls where we share milestones, company updates, and more. Together, we create a collaborative environment that propels us forward. #TransparentCulture #StrongerTogether

Mental Health:
Your mental health matters at Magic Inc.! We prioritize your well-being by encouraging breaks and self-care. Take time to recharge and do something that brings you joy. Your mind and body deserve it! #MentalHealthMatters #SelfCare