SUPPORT STAFF

Group Company: BANK OF THE PHILIPPINE ISLANDS

Designation: SUPPORT STAFF

Office Location:

Position Description

The System Support Manager is primarily responsible for providing ULCG system support by evaluating; coordinating and implementing system development/enhancement to ensure production incidents are managed and/or resolved. The position is also responsible in supervising the unit’s performance in completing system and server access administration and data administration for Unsecured Lending and Cards Group owned applications to ensure that all are processed accurately according to BPI policies and committed turnaround time. It manages general administrative and compliance related functions for BDTS division to comply with BPI policies and procedures.

Primary Responsibilities

• 1. Organization Development - Formulates, recommends changes and implements guidelines, policies and procedures concerning unit’s functions and system support to ensure efficient use of technology res
• 2. Incident Management – Leads the team to ensure fulfillment of ULCG requests and resolution of production incidents through the following: - Assesses and validates system related issues through fir
• . Logical Key Management - Monitors inventory of logical keys and assists/coordinates with key custodians and other related party during Key Ceremony activities while making sure that only the require
• System Access and Data Administration – Manages the processing, documentation and implementation of system access rights through the following: - Recommends changes, formulate and implement guidelin
• . Compliance Management – Coordinates/performs risk control self-assessment, business impact analysis and other related activities for System Support and Administration Section to ensure adherence to
• Budget Administration - Monitors OPEREX, CAPEX, Supplies, FFE and Computer Equipment requisition and physical inventory and HR-Related requirements based on BPI policies and procedures. Plans, justifi
• System Support Assistance – Provides system support to ULCG users by performing the following in order to ensure that system enhancements meet ULCG goals and objectives:
• Addresses user queries on a
• People Management - Provides personnel planning, mentoring, training, career paths to direct reports in order to retain people.
  
  

Additional Responsibilities

Reporting Team

• Reporting Designation:
• Reporting Department:
  
  

Educational Qualifications Preferred

• Category: Bachelor's Degree
• Field specialization:
• Degree:
• Academic score:
• Institution tier:
  
  

Required Certification/s

Required Training/s:

Required Work Experience

• Industry:
• Role: Supervisory experience for at least 2 direct reports
• Years of experience: 1
  
  

Key Performance Indicators

Required Competencies:

Required Knowledge

Required Skills:

Required Abilities

• Physical:
• Other:
  
  

Work Environment Details

Specific requirements

• Travel:
• Vehicle:
• Work Permit:
  
  

Other Details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation: