Support Engineer
one.com
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Are you someone who thrives in a fast-paced, customer-focused environment?
Do you enjoy solving problems and making a real difference?
one.com is looking for motivated and customer-focused individuals to join our team!
Your Tasks
Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online.
Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.
Do you enjoy solving problems and making a real difference?
one.com is looking for motivated and customer-focused individuals to join our team!
Your Tasks
- Technical Problem-Solving:
- Troubleshoot technical issues with cookie banners, privacy policies, and consent management implementations
- Debug JavaScript implementations and API integrations
- Analyze website configurations to identify consent management issues
- Test and reproduce customer-reported bugs
- Document technical issues with clear reproduction steps for engineering
- Process Improvement:
- Develop & improve internal tooling and support processes
- Identify patterns in support requests to improve product and documentation
- Help onboard and mentor new support team members as needed
- Cross-Team Collaboration:
- Collaborate with engineering on solutions for recurring issues
- Participate in product meetings to represent customer voice
- Work with legal team to understand compliance requirements and communicate them to customers
- Customer Support:
- Respond to escalated customer inquiries via email, chat, and ticketing system
- Support tier 1/ tier-2 team in guiding customers through integration processes and best practices
- Create and maintain support documentation and knowledge base articles
- Handle system support requests from large customers and agencies
- Educational background in Computer Science or Computer Engineering or a relevant field
- Professional English communication skills (written and spoken)
- Proficient in HTML/CSS/JavaScript, Chrome DevTools, API/Integration knowledge, Jira / GitHub, SaaS Architecture & Deployment Models
- Google Tag Manager and Back-end scripting experience
- A team-oriented mindset and a pro-active attitude
- You’re efficient and can quickly adapt to new situations
- A natural problem-solver with empathy and professionalism
- The chance to work with a leading name in web hosting and digital solutions.
- A vibrant, collaborative team where your ideas and contributions matter.
- Competitive salary with attractive performance-based bonuses.
- Health Insurance
- A free website with a domain and hosting, where you can choose your domain name
Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online.
Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.
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