Customer Implementation Specialist

About the account:

This is a dynamic and growing company focused on helping customers achieve their sales and marketing goals by providing innovative solutions that leverage LinkedIn automation, artificial intelligence, and sales enablement tools.

About the Role:

As a Customer Implementation Specialist, you'll play a key role in ensuring our new customers in North America get the most out of the AI platform right from the start. You'll be making calls to guide them on how to best set up and optimize their campaigns so they see real results, like booked meetings. You will report to the Customer Implementation Team Lead, who is part of our Customer Success Department in Canada.

What You'll Do:

• Conduct campaign optimization calls with new customers to guide them through the initial setup and best practices for using the AI platform.
• Clearly explain how to use our platform effectively to achieve their goals, with a strong focus on booking meetings through LinkedIn automation and AI-powered features.
• Aim to spend approximately 80% of your working time actively engaging with customers on these calls.
• Track and aim for high customer success metrics, such as ensuring that at least 75% of the customers you work with see meetings booked through our platform within their first month.
• Maintain a 100% attendance rate for all scheduled customer calls.
• Provide excellent support and guidance to new customers, answering their questions and helping them overcome any initial challenges in leveraging LinkedIn and AI in their sales strategies.
• Share customer feedback and insights with the Customer Implementation Team Lead to help us continuously improve our onboarding process and the effectiveness of our platform.
  
  
  

What We're Looking For:

• Clear speaking voice
• Must have at least 6 months of BPO experience in one company
• Experience in customer support or onboarding, especially with SaaS platforms or sales technology, is a plus but not required
• Must have an excellent command of the English language, with neutral or American accent
• Strong customer service skills
• Strong administrative skills - accurate typing & spelling is essential to this role
• Willing to work full-time night shift
• Excellent verbal communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely, particularly around LinkedIn and AI-driven sales processes
• Strong organizational and time management skills to effectively manage your call schedule and customer interactions
• A proactive and customer-focused attitude, with a genuine desire to help our clients succeed using innovative technologies
• Ability to work independently and as part of a team
  
  
  

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.
  
  
  

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID
  
  
  

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).