SUPPORT ASSOCIATE
Bank of the Philippine Islands (BPI)
Date: 1 day ago
City: Manila
Contract type: Full time
Job Description
Assists Systems Support Officer in the management and maintenance of systems used by RLBG Act as Security Admin Maker for users' access rights definition and maintenance based on duly approved requests. Performs systems maintenance: Assists in first level analysis of system related problem referred by users. For account related referred problems, accesses affected application system, inquires details of accounts, conducts analysis, responds to user's queries, initiates preparation of recommended solution and refers observed bugs and/or enhancements required to address problem to System Support Officer. Documents system incidents/ issues and report to respective system developers and/or technical support personnel. Monitors resolution of system incidents to ensure that it is addressed accurately and on a timely basis and provide updates to users. Broadcast all security bulletins / alerts / activities to business users. Acts as Junior Analyst on Major Projects such as Conversion and Product Development and Initiates preparation of Test Scripts and in conducting User Acceptance. Initiates preparation of User Manual, Procedures Manual and Training Materials
Qualifications
Assists Systems Support Officer in the management and maintenance of systems used by RLBG Act as Security Admin Maker for users' access rights definition and maintenance based on duly approved requests. Performs systems maintenance: Assists in first level analysis of system related problem referred by users. For account related referred problems, accesses affected application system, inquires details of accounts, conducts analysis, responds to user's queries, initiates preparation of recommended solution and refers observed bugs and/or enhancements required to address problem to System Support Officer. Documents system incidents/ issues and report to respective system developers and/or technical support personnel. Monitors resolution of system incidents to ensure that it is addressed accurately and on a timely basis and provide updates to users. Broadcast all security bulletins / alerts / activities to business users. Acts as Junior Analyst on Major Projects such as Conversion and Product Development and Initiates preparation of Test Scripts and in conducting User Acceptance. Initiates preparation of User Manual, Procedures Manual and Training Materials
Qualifications
- Bachelors degree holder (Fresh graduates are welcome to apply)
- Preferably with background on systems analysis, design and project management, operation processes or with experience in handling hardware/software installations.
- Troubleshooting, experience in local area networking; cable of interacting with various types of people (IT Programmers, Operations Users, Systems Audit); has strong analytical Skills; and keen to details.
- Residing in Makati or Nearby Areas
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Finance Senior Analyst
Deutsche Bank,
Manila
1 day ago
Position OverviewJob Title: Treasury and Business Finance – Financial Control and Analysis AssociateLocation: ManilaCorporate Title: AssociateTreasury and Business Finance (TBF) owns the Treasury and Investment Banking Finance controls and provides insights on Treasury and Business performance. TBF is a control function with a critical role of ensuring integrity, completeness, and accuracy of the Bank’s financial books and records. The group...
Online Marketing - User Growth Associate
Shopee,
Manila
4 days ago
Job DescriptionOversee and develop digital strategies for awareness and driving new users;Handles cross-functional operations across online marketing channels, from asset coordination, campaign dashboard set-up, optimization, to postmortem analysis;Oversee campaign performance and provide recommendations based on actionable, data-driven insights with the clear objective of driving new users;Determine opportunities to build best practices by identifying trends and competitor movements; andBe the go-to...
Guest Experience Expert
Marriott International,
Manila
5 days ago
Additional InformationJob Number25078499Job CategoryRooms & Guest Services OperationsLocationManila Marriott Hotel at Newport World Resorts, 2 Resorts Drive, Newport World Resorts, Metro Manila, Philippines, Philippines, 1309VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take...
