Supervisor, Workforce Management

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.
  
  

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Responsible for the success of the team.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.
  
  

Functional Knowledge

• Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
  
  

Business Expertise

• Understands how to coordinate efforts across teams to achieve goals.
  
  

Impact

• Impacts a team, by example, through the quality service and information provided.
  
  

Leadership

• Provides day-to-day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)
  
  

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems.
  
  

Interpersonal Skills

• Uses tact to exchange ideas and information concisely and rationally.
  
  

Responsibility Statements

• Manages and coaches a team of WFM employees on performance, quality, and output.
• Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
• Directs teams on the use and application of WFM standards and tools to support operational business.
• Establishes development goals and works with the WFM employees on a roadmap to achieve them.
• Monitors the qualitative and quantitative work product produced by the team.
• Ensures completion of mandatory WFM training and knowledge verification.
• Implements and manages employee adherence to WFM standards and processes.
• Performs other duties as assigned.
• Complies with all policies and standards.
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.