Supervisor Customer Advocacy

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Job Description

Meet the team:

We are looking for a Supervisor Customer Advocacy who will be responsible for the supervision of the complaint processing team and complaint processing systems within the framework of established policies, procedures, and compliance requirements. You will be responsible for the maintenance and monitoring of a variety of cGMP documentation including complaint files, complaint processing system, investigations and closure, corrective action, and preventive actions (CAPA), product investigations and maintenance of other related quality system records as required.

Where You Come In

• You will be directly supervising Complaint Specialists and caring out various supervisory responsibilities in accordance with the organization's policies and applicable laws.  
• You will be interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems. 
• You will assess performance, give feedback, ensure timely rewarding, and motivate team members to secure professional development and employee engagement.
• You will handle the overall direction, coordination, and evaluation of this area. 
• You will provide direct supervision to individual contributors and/or support individual contributors/matrix reports.
• You will act as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems.
  
  

What Makes You Successful

• You have effective verbal, listening, and written communication skills;
• You have experience in Quality Assurance;
• You have extensive experience with training and mentoring staff and development of training programs;
• You can maintain and execute worldwide complaint handling, device reporting and product return processes, investigating complaints and determining root cause/corrective actions;
• You have Strong computer database experience.
  
  

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
  
  

Travel Required

• 0-5%
  
  

Experience And Education Requirements

• Typically requires a Bachelor’s degree with 5-8 years of industry experience
• Informal management/ team lead experience.
  
  

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.