Customer Onboarding & Support Executive (Cebu City-Philippines)

Overview

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 400+ Team members, and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 9+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Roles & Responsibilities

• New customer onboarding
• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
• Self-motivated and be team player.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures, and standards.
• Maintain accurate records of daily communications and issues resolve
  
  

Requirements

• Strong verbal and written communication skills in English & Local language
• Good computer knowledge.
• Self-motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.
• Preferable language English, Local language